Virtual Assistant
Upwork.com
02.2021 - 08.2021
Hi, I’m
MERCYLUCY NJERI MWAGO
Nairobi, Nairobi Province,30
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Am dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 2 years of experience providing quality administrative support to clients.
Work History
Oshwal CentreNairobi
Field Organizer
Job overview
- Participated and played a key role in the organizing and hosting of different events for the Hindu Community.
- Collaborated with organizational leadership to assess objectives and develop implementation plans.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
Experiential Marketing AgencyNairobi
Marketer
Job overview
- Shipped samples to potential clients and kept appropriate amount of samples on hand for meetings, customer presentations and for sales team use.
- Met with vendors to assess products, inquire about services and negotiate pricing.
Hair PalaceNairobi
Receptionist
Job overview
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Gibbson SoundsNairobi
Sales Representative and Customer Care
Job overview
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Forged strong partnerships with industry influencers to elevate brand reputation within market.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Leaspotless Cleaning ServicesNairobi
Office Administrator
Job overview
- Launched quality assurance practices for each phase of development
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
Upwork.comNairobi, Kenya
Virtual Assistant
02.2021 - 08.2021
Job overview
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized and managed team tasks.
Education
University of TasmaniaOnline
Some College (No Degree) from Dementia
Skills
- Time Management
- Project Planning
- Self-Directed
- Computer Skills
- Interpersonal Communication
- Decision-Making
- Multitasking
- Team building
- Friendly, Positive Attitude
- Flexible and Adaptable
Accomplishments
- 2015 - 2016, Kenya Utalii College, Certificate in Travel and Tourism
- 2014, Institute Of Advanced Technology, International Computer Driving License
- 2010 - 2013, S.t Martin's Girls Secondary School, Kenya Certificate of Secondary Education
- 2002 - 2008, Kilimani primary School, Kenya Certificate of Primary Education
Attributes
- Goal oriented and committed to excellence
- Team player and self-motivated
- Able to work and learn with minimal supervision
- Clear communication and able to use positive language
- Human relation and group leadership skill
- Stress tolerance
- Patient
- Willing to learn
Personal Information
- Date of Birth: 04/20/1995
- Gender: FEMALE
- Nationality: KENYAN
- Identification Number: 32479202
- Religion: CHRISTIAN
References
- Benson, Hair Palace, 0726025495
- Lillian Nyokabi, Oshwal centre, 0729485433
- Daniel Mwaura, Gibbson Sounds, 0727076303
Hobbies and Interests
- Travelling
- Cooking
- Listening to music
Timeline
Field Organizer
Oshwal Centre
Marketer
Experiential Marketing Agency
Receptionist
Hair Palace
Sales Representative and Customer Care
Gibbson Sounds
Office Administrator
Leaspotless Cleaning Services
University of Tasmania
Some College (No Degree) from Dementia