Mercyline Wasonga Adhiambo
Housekeeper
Nairobi
Summary
Dedicated and detail-oriented Housekeeper and Hospitality Professional with a strong foundation in catering and accommodation operations. Proven track record of delivering exceptional guest service and maintaining high standards of cleanliness and professional etiquette in fast-paced hotel environments. Technically proficient in front office operations and computer applications, with a commitment to environmental sustainability and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeper
JAM RESCUE HOTEL
Nairobi, Kenya
03.2025 - 12.2025
- Coordinated with Front Office to update room statuses, minimizing guest wait times.
- Executed daily cleaning schedules and deep-cleaning tasks to uphold hotel standards.
- Applied professional etiquette in guest interactions to enhance overall stay experience.
- Supported environmental sustainability initiatives within hospitality department.
Housekeeper
GRANDPA’S HOTEL
Nairobi, Kenya
01.2024 - 08.2024
- Ensured room maintenance and sanitation standards were consistently met.
- Implemented waste management practices to promote sustainability.
- Adhered to strict 'Do Not Disturb' protocols, securing guest rooms after cleaning.
- Reported maintenance issues such as leaky faucets and broken lights to engineering promptly.
HOUSEKEEPER
DAVANA HOTEL
Nairobi, Kenya
05.2021 - 04.2023
- Maintained exceptional cleanliness and sanitation standards in guest rooms and common areas.
- Multitasked efficiently in a fast-paced hotel environment to ensure smooth operations.
- Ensured guest satisfaction through professionalism, grooming, and effective communication skills.
- Managed room turnovers and monitored inventory supplies utilizing accommodation operations training.
Education
Certificate in Catering & Accommodation Operations -
KIPS TECHNICAL COLLEGE
03.2025
Certificate in basic computer skills -
ST JOSEPH COMPUTER CENTRE
08.2017
Skills
- Operational stamina
- Room maintenance
- Time management
- Team collaboration
- Customer service
- Linen replacement
- Sorting and washing laundry
- Towel replenishment
- Detail-oriented
- Infection control
- Professional grooming
- Customer care expertise
- Hospitality protocol adherence
Certification
- Certified Digital Marketing Professional (CDMP)
- Certificate in Catering & Accommodation Operations (KIPS Technical College)
- Certificate of Industrial Attachment - Hotel Front Office
- Certificate in Basic Computer Skills & Applications
Timeline
Housekeeper
JAM RESCUE HOTEL
03.2025 - 12.2025
Housekeeper
GRANDPA’S HOTEL
01.2024 - 08.2024
HOUSEKEEPER
DAVANA HOTEL
05.2021 - 04.2023
Certificate in Catering & Accommodation Operations -
KIPS TECHNICAL COLLEGE
Certificate in basic computer skills -
ST JOSEPH COMPUTER CENTRE