Mercyline Mutua
Nairobi
Summary
Dedicated Office Assistant with over 2 successful years of clerical experience in busy hospital environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Software and history achieving high data output.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Trailer/Facilitator
Rose Women Foundation
12.2023
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Taji Baker
Baking and Supplying
05.2021 - Current
- After learning how to work as a sales and marketer at Jubilee insurance I knew I was equipt in sales so I took a different turn and started my on business of supplying cakes in shops, schools and households
- So far so good this has been successful.
Jubilee insurance
Sales Agent
11.2020 - 03.2021
- Working as an Insurance sales agent as tough me how to design and implement effective marketing strategies to sell new insurance contracts and adjust existing ones.
Samasource Kenya Ltd
Artificial Intelligence work Agent
07.2018 - 04.2020
- Working as an agent in Samasource helped me learn a lot of thinks especially in maintain data, work requirements following data program following data program techniques, procedure as well as meeting and maintain the required targets and threshold.
Mvuli Suits
Waitress
02.2017 - 07.2018
- Been at Mvuli suit as a waitress was so interesting and fun
- Having to welcome and serve customers as they enjoy their meal
- Serving them was the best thing that made me work day in,day out without getting of tired.My brilliant smile and good serves made them come back.
Sermkanventure
Sales Representative
06.2016 - 11.2016
- Working as a sales and marketing in Sermkanventure helped me to learn how to schedule appointments and meetings with clients.
Biafra Clinic
Nutrition and Dietetics Department Attachment program
06.2015 - 09.2015
- My work as a nutritionist in Biafra Clinic was to mainly to assess clients' nutritional and health needs, counsel clients on nutrition issues and healthy eating habits, develop meal and nutrition plans, and train new mothers on benefits of exclusive breastfeeding and mother and child breast attachment.
Gertrude's Children's Hospital
Front office/Admission Department
06.2014 - 05.2015
- My interest in Front office enable me to attended to customer inquiries, telephone handling, registration and capturing customer data all this with a smile.
Housekeeping and Laundry Department
05.2014 - 06.2014
- My loves for staying in a clean environment lead me to Working as a house keeper at Gertrude`s Children Hospital were by I used to clean patients` rooms, wash rooms, sorting linen for washing, transporting linen to the laundry for washing, linen stock taking, Steam press machine operation, hard ironing and Calendar machine operation.
Independent Electoral and Boundaries Commission
Polling/counting clerk
04.2013 - 05.2013
- Working as a clerk in IEBC helped me to know how to work with a team when confirming voter's registration, counting of votes and assisting voter on how to cast their votes since everyone had an important role to play to make the work a success.
Education
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Rose Women's Foundation
01.2023 - 05.2023
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Digital Divide Data
02.2020 - 05.2020
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Samasource Digital Basicsgement
06.2018 - 05.2018
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Technical University of Kenya
09.2014 - 05.2016
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Institute of Commercial Management
01.2013 - 05.2014
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Kenya College of commerce and hospitality
01.2013 - 05.2013
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Redeemed Training college
05.2012 - 05.2012
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Mikuini Secondary School
01.2008 - 04.2011
Skills
Self-motivation - I am good at motivating myself to take up opportunities, and show commitment to what I want to achieve
Adaptability - I am flexible and have ability to adapt to changing work condition
Customer service
Team player
MS Office and Data entry
Good planning and organizing skills
Communication skills
Critical thinking
References
- Jacqueline M Mutua, Captain, Samasource Kenya Ltd, Jacqueline.mutua@nbo.samadc.org
- Anjeline .M. Kingi, Nurse, Biafra Lions Clinic, 0726313396, 0725168954, P.O BOX 30513, Nairobi
- Merciline Owegi, Field Coordinator, No means No Worldwide, 0723948273, mercyowegi@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Trailer/Facilitator
Rose Women Foundation
12.2023
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Rose Women's Foundation
01.2023 - 05.2023
Taji Baker
Baking and Supplying
05.2021 - Current
Jubilee insurance
Sales Agent
11.2020 - 03.2021
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Digital Divide Data
02.2020 - 05.2020
Samasource Kenya Ltd
Artificial Intelligence work Agent
07.2018 - 04.2020
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Samasource Digital Basicsgement
06.2018 - 05.2018
Mvuli Suits
Waitress
02.2017 - 07.2018
Sermkanventure
Sales Representative
06.2016 - 11.2016
Biafra Clinic
Nutrition and Dietetics Department Attachment program
06.2015 - 09.2015
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Technical University of Kenya
09.2014 - 05.2016
Gertrude's Children's Hospital
Front office/Admission Department
06.2014 - 05.2015
Housekeeping and Laundry Department
05.2014 - 06.2014
Independent Electoral and Boundaries Commission
Polling/counting clerk
04.2013 - 05.2013
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Institute of Commercial Management
01.2013 - 05.2014
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Kenya College of commerce and hospitality
01.2013 - 05.2013
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Redeemed Training college
05.2012 - 05.2012
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Mikuini Secondary School
01.2008 - 04.2011