Mercy Macharia

• Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts;
• Supported several department heads through conducting research, preparing reports, and managing various administrative tasks efficiently;
• Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives;
• Generated administration reports on repairs and maintenance;
• Provided administration service to agency staff;
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events;
• Managed transport and logistics;
• Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials;
• Managed team petty cash, purchase orders and account transactions;
• Contributed to office safety by enforcing workplace policies and following emergency procedures as needed;
• Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems;
• Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness;

• Collaborated with clients to define project requirements and deliverables
• Conducted extensive internet research to provide facts and statistics for articles and blogs
• Added keywords, meta descriptions and alt image tags to increase SEO presence
• Used Microsoft Word, Google Docs and SharePoint to store and share created documents
• Acted as a team leader in group projects, delegating tasks and providing feedback
• Proved successful working within tight deadlines and a fast-paced environment
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content
• Utilized feedback from clients and colleagues to improve content quality

Public Devolution and Special Training

• Used strong interpersonal communication skills to convey information to others
• Maintained clean, neat, and operational facilities to serve program needs
• Assisted with special events and programs
• Delivered clerical support by handling range of routine and special requirements
• Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments
• Collaborated with various departments to complete assigned tasks
• Prepared and edited documents to produce precise, accurate and professional communication
• Edited and proofread documents for accuracy and completeness
• Completed multiple clerical tasks such as filing, copying, and distributing mail
• Maintained and updated office records, both digital and physical
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
• Reviewed files, records and other documents to obtain information to respond to requests sent to the department

• Conducted clinical interviews using tools like Anxiety Symptoms Questionnaire, PHQ-9, The ASSIST, and Becks Depression Inventory
• Maintained high level of patient confidentiality to comply with all federal and company regulations
• Provided training on HIV/AIDS prevention to clients and members of the community
• Counseled clients to help understand and overcome personal, social and behavioral problems
• Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans
• Managed documentation regarding patient care, treatment and incidents, completing with concise language for review and approval by licensed professionals
• Established and maintained reciprocal working relationships with clients, family members and other staff, contributing to team cohesion and comprehensive patient care
• Encouraged participants to open up and share thoughts at group counseling sessions
• Assisted clients in exploring feelings and understanding behaviors
• Facilitated group counseling sessions to support and encourage client growth
• Listened to clients' concerns and provided encouragement and support
• Provided education on mental health topics and resources to clients
• Collaborated with other professionals to coordinate comprehensive care for clients
• Designed safe and supportive environment for clients to discuss issues