Hi, I’m
Mercy Gathigia Miano
Room service attendant
Nairobi
Summary
Experienced and customer-focused Room Attendant with 8 years of expertise in delivering exceptional room service, housekeeping, and guest satisfaction in the hospitality industry. Proven ability to maintain the highest cleanliness standards while adhering to health and safety regulations. Now seeking to leverage these skills in a dynamic and fast-paced cruise ship environment, contributing to a world-class guest experience.
Overview
7
years of professional experience
2
Certifications
Work History
Mark Vintage Hotel
Room Attendant
1 2022 - Current
Job overview
- Maintain high standards of room cleanliness and presentation in line with hotel policies and guest expectations.
- Manage daily cleaning and sanitizing tasks, including linen changes, vacuuming, and restocking guest supplies.
- Deliver exceptional room service by attending to special guest requests and ensuring prompt resolution of any issues.
- Work closely with the housekeeping team to achieve timely and efficient room turnover for new guests.
- Recognized for consistently receiving positive feedback from guests and management for maintaining cleanliness and attention to detail.
Movenpick Hotel
Room Attendant
11.2019 - 11.2022
Job overview
- Provided detailed room cleaning and sanitation services, adhering to hotel cleaning protocols and safety measures.
- Inspected room equipment and amenities to ensure functionality, coordinating maintenance when necessary.
- Collaborated with the laundry team to ensure prompt delivery of fresh linens and supplies for guest rooms.
- Achieved high room cleanliness ratings based on guest satisfaction surveys and feedback.
- Handled guest complaints and special requests with professionalism, ensuring quick resolution.
Radisson Blu Hotel
Housekeeping Assistant
06.2017 - 11.2019
Job overview
- Assisted senior housekeeping staff in cleaning and maintaining guest rooms, lobbies, and public areas.
- Supported guest satisfaction by responding to complaints and requests in a timely manner.
- Ensured compliance with hygiene and cleanliness standards to maintain guest comfort.
- Assisted in managing the inventory of cleaning products and equipment.
Education
Nyeri
High School Diploma
Skills
Room Cleaning & Maintenance: Expertise in daily cleaning, sanitizing, and room turnover services
Guest Service Excellence: Skilled in handling guest requests and resolving complaints swiftly and professionally
Health & Safety Compliance: Knowledge of cleaning protocols and safety standards, ensuring a safe guest environment
Inventory Management: Experienced in managing cleaning supplies and assisting in laundry operations
Team Collaboration: Strong team player, consistently collaborating with housekeeping and service teams to meet guest expectations
Time Management & Efficiency: Able to manage time effectively to complete tasks efficiently, improving room turnover rates
Certification
STCW (Standards of Training, Certification and Watchkeeping), Certified in First Aid, CPR, and Firefighting, [KMA], 08/01/29
Languages
Fluent in English.
References
Available upon request.
Timeline
Room Attendant
Movenpick Hotel
11.2019 - 11.2022
Housekeeping Assistant
Radisson Blu Hotel
06.2017 - 11.2019
Room Attendant
Mark Vintage Hotel
1 2022 - Current
Nyeri
High School Diploma
05.2015