Mercy Yego
Business Data & Insights Manager
Nairobi
Summary
Enthusiastic Business analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Ability to translate insights and analysis into actionable plans to deliver a world-class customer experience and company's growth.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
1
1
Certification
2
2
Language
Work History
Business Data & Insights Manager
Kasha Technologies
Nairobi
09.2021 - Current
- Overseeing and managing BI & Analytics projects through their entire lifecycle.
- Handling multiple projects at the same time and communicate with all relevant project stakeholders
- Analyzing key aspects of business to evaluate factors driving results and summarizing into presentations.
- Articulating risks and issues to communicate concerns to various levels of management.
- Providing evaluative judgment based on analysis of information in complicated and unique situations and contributed to formulation of standards and strategies for functional areas.
Mass Market Business Intelligence Lead
Kasha Technologies Limited
Nairobi
03.2021 - 09.2021
- Playing a key and central role in delivering Kasha's mass market business plan, taking ownership of three key areas within the business: supporting expansion strategies, performance analysis and turnaround plans, and process improvement
- Constantly working toward supporting, improving, and simplifying tools and processes used
- Identifying new metrics and data to measure to provide the business with a comprehensive view of the mass market workstream and its health
Business Analyst
Kasha Technologies Limited
05.2019 - 03.2021
- Compiled, identified trends, and evaluated data to support the E-Commerce Product team in decision- making
- Monitored user engagement levels from the website and other digital channels as well as
- Identifying and tracking KPIs on web traffic and lead conversion funnels
- Tracked orders, retention of customers & Providing insights on consumer cohorts
Business Analyst
Jumia Group
10.2018 - 04.2019
- Developed as well as maintaining and optimizing dashboards and reports for all the 12 countries
- Data exploration to understand current data availability
- Built library of models and reusable knowledge-based assets to produce consistent and streamlined business intelligence results
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Business Intelligence Analyst
Jumia Kenya
11.2015 - 10.2018
- Conducted Data mining to propose new analysis and evaluate feasibility of fulfilling new information requests from management
- Was responsible for using data to figure out market and business trends to aid in enhancing organizational efficiencies
- Developed, prepared, and maintained various data reporting tools (i.e., Databases, report structures) pertaining to different organizational activities
- Performed operational analysis and data mining to find significant data trends and interpret results
- Performed predictive analysis to determine probable outcomes or likelihood of events utilizing information from a known data set
- Performed closed-loop analysis to provide data that will be used to improve the quality and performance of products and processes, both in the day-to-day operations and long-term business strategies
- Creation of standard re-occurring (i.e., Weekly, daily) reports for management
- Provided training and assistance to peers to help them better understand the various reports and databases.
Sales Representative
Jubilee Insurance & Founder Finasol Insurance Agency
05.2015 - 11.2015
- Offered insurance services to the clients while acting as an intermediary between the clients and the insurance companies
- Developed and delivered engaging sales presentations to convey product benefits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Actuarial Intern
Britam Insurance Company
10.2014 - 04.2015
- Monthly Actuarial Valuations- Coordinated with relevant departments in the preparation of valuation data for the following lines of business: Ordinary Life, General Insurance, Group Life,
- Group Medical, BOP Credit Life and Micro-Insurance
- Actuarial Investigations- Carried out experience Investigations as directed on: Loss Ratios,
- IBNR Ratios and UPR Adequacies for some lines of the business
- Carrying out projects assigned to me by use of Visual Basic for Applications (VBA).
Actuarial and Accounts Intern
Bhanji And Associates
06.2014 - 08.2014
- Life and medical insurance business renewals follow ups and retention
- Preparation of medical and life insurance quotations
- Management of medical and life insurance claims launched to insurers
- Client relationship management
- Provided reasonableness checks on actuarial calculations, assumptions, and reports.
Education
Bachelor of Science - Actuarial Science with Information Technology
Maseno University
Maseno 01.2010 - 01.2014
KCSE Lugulu Girls' High School, Lugulu Girls' High
01.2005 - 01.2008
Skills
Business intelligence toolsundefined
Accomplishments
- At Kasha, Developed Ops reports at that improved order verification SLA adherence from 26% to 83% in a month's time
- Started Jumia Services Excel Academy to help my colleagues learn how to use Excel
- Delivered outstandingly as BI analyst for Jumia and got awarded Employee of the Month (Jan & Aug 2017)
- I developed a Kenyan choropleth (Interactive Heatmap) for visual displays of data by use Advanced VBA for Britam Insurance and was part of a team that has been able to automate quotation calculations (to be used by the sales team) for a new Britam product in the market
- Developed several dashboards that have been used by all the 12 countries that make the Jumia Group to track performance as well as mitigate various risks
Certification
Actuarial Professional Exams- Institute and Faculty of Actuaries (UK) Passed CT3 (Probability and Statistics) Passed CT1 (Financial Mathematics).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Data & Insights Manager
Kasha Technologies
09.2021 - Current
Mass Market Business Intelligence Lead
Kasha Technologies Limited
03.2021 - 09.2021
Business Analyst
Kasha Technologies Limited
05.2019 - 03.2021
Business Analyst
Jumia Group
10.2018 - 04.2019
Business Intelligence Analyst
Jumia Kenya
11.2015 - 10.2018
Sales Representative
Jubilee Insurance & Founder Finasol Insurance Agency
05.2015 - 11.2015
Actuarial Intern
Britam Insurance Company
10.2014 - 04.2015
Actuarial and Accounts Intern
Bhanji And Associates
06.2014 - 08.2014
Actuarial Professional Exams- Institute and Faculty of Actuaries (UK) Passed CT3 (Probability and Statistics) Passed CT1 (Financial Mathematics).
07-2013
Bachelor of Science - Actuarial Science with Information Technology
Maseno University
01.2010 - 01.2014
KCSE Lugulu Girls' High School, Lugulu Girls' High
01.2005 - 01.2008
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