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Mercy Wanjiru Mugo
Nakuru,1399
Summary
I am a highly dedicated professional with an aspiring progressive career. I am self driven, ambitious, innovative, analytical, a fast learner and pride myself as a true team player with good interpersonal skills. I possess a great desire and drive to prosper in all work that I venture into, ultimately benefiting the operations of the company.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Office Secretary
Ndiga & Company Advocates.
Nakuru, Kenya
04.2023 - Current
- Maintained daily report documents, memos and invoices.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Composed inter-office correspondence and provided product and service information to customers.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
Salesperson/ Accountant
Kim’s Hardware Store
Nakuru
05.2019 - 02.2023
- Receiving orders and collecting payments from customers.
- Speaking with customers about orders and payments.
- Monitoring discrepancies in payment and record returns.
- Manual and electronic filing of receipts.
- Worked to build relationships with customers and built potential for additional sales.
- Worked with loss prevention in monitoring shopper behavior.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Intern
Taifa Sacco
Nyeri
06.2018 - 09.2018
- Attended to members queries and provide the best customer service
- Receiving and attending to clients
- Opened accounts for new members and filling of all relevant documentation
- Ensured that all files, correspondents and records are well organized, filed and readily available
- Facilitated dispatch, collection and delivery of letters and other correspondents to member organizations, banks and other collaborating stakeholders
- Ensured the stationery and materials required for efficient service are readily available
- Answered individual members on loan products and status of loan applications
- Prepared financial reports, such as balance sheets and income statements, invoices and other documents.
HP(Activation)
Nairobi
05.2017 - 07.2017
- Marketing of products (hp pavilion)
- Explaining in detail to clients about the product in activation.
Education
Bachelor of Cooperative Business (Finance) - undefined
The Cooperative University of Kenya
09.2015 - 5 2019
Kenya Certificate of Secondary Education - undefined
Moi Forces Academy - Lanet
02.2011 - 11 2014
Kenya Certificate of Primary Education - undefined
Carol Academy
01.2002 - 11 2010
Skills
High levels of efficiency, accuracy and responsibilityExcellent proficiency in MS Suite particularly Excel, Word and Power PointMotivation and strong desire to take on new challenges and learn as much as possible
Report Generation
Report Writing
Minute Taking
Keyboarding skills
Spreadsheet Management
Record preparation
Account reconciliations knowledge
Document Preparation
Invoice Processing
Account Investigation
Report Preparation
Electronic Records Management
Inventory Management
Spreadsheet tracking
Travel administration
Presentation Design
Office Administration
Typing Speed
Business Correspondence Writing
Supply Ordering
Sales Support
Database Management
Appointment Scheduling
File systems management
Inter-office communications
Digital File Management
References
- Mr. James Macharia, Research Manager, Taifa Sacco, +254 721 374648, jmachariamgr@gmail.com
- Mr. Simon Kimani, Ass.County Commissioner, +254 723 303994, Simkim99@gmail.com
- Mr Ndung’u Ndiga, Advocate of the High Court of Kenya, +254 718 156135, ndungufelix2@gmail.com
Interests
Volunteering at organizations
Traveling
Photography
Languages
Timeline
Office Secretary
Ndiga & Company Advocates.
04.2023 - Current
Salesperson/ Accountant
Kim’s Hardware Store
05.2019 - 02.2023
Intern
Taifa Sacco
06.2018 - 09.2018
HP(Activation)
05.2017 - 07.2017
Bachelor of Cooperative Business (Finance) - undefined
The Cooperative University of Kenya
09.2015 - 5 2019
Kenya Certificate of Secondary Education - undefined
Moi Forces Academy - Lanet
02.2011 - 11 2014
Kenya Certificate of Primary Education - undefined
Carol Academy
01.2002 - 11 2010