Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

Mercy Wanjiru Mugo

Nakuru,1399

Summary

I am a highly dedicated professional with an aspiring progressive career. I am self driven, ambitious, innovative, analytical, a fast learner and pride myself as a true team player with good interpersonal skills. I possess a great desire and drive to prosper in all work that I venture into, ultimately benefiting the operations of the company.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Office Secretary

Ndiga & Company Advocates.
Nakuru, Kenya
04.2023 - Current
  • Maintained daily report documents, memos and invoices.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.

Salesperson/ Accountant

Kim’s Hardware Store
Nakuru
05.2019 - 02.2023
  • Receiving orders and collecting payments from customers.
  • Speaking with customers about orders and payments.
  • Monitoring discrepancies in payment and record returns.
  • Manual and electronic filing of receipts.
  • Worked to build relationships with customers and built potential for additional sales.
  • Worked with loss prevention in monitoring shopper behavior.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Intern

Taifa Sacco
Nyeri
06.2018 - 09.2018
  • Attended to members queries and provide the best customer service
  • Receiving and attending to clients
  • Opened accounts for new members and filling of all relevant documentation
  • Ensured that all files, correspondents and records are well organized, filed and readily available
  • Facilitated dispatch, collection and delivery of letters and other correspondents to member organizations, banks and other collaborating stakeholders
  • Ensured the stationery and materials required for efficient service are readily available
  • Answered individual members on loan products and status of loan applications
  • Prepared financial reports, such as balance sheets and income statements, invoices and other documents.

HP(Activation)

Nairobi
05.2017 - 07.2017
  • Marketing of products (hp pavilion)
  • Explaining in detail to clients about the product in activation.

Education

Bachelor of Cooperative Business (Finance) - undefined

The Cooperative University of Kenya
09.2015 - 5 2019

Kenya Certificate of Secondary Education - undefined

Moi Forces Academy - Lanet
02.2011 - 11 2014

Kenya Certificate of Primary Education - undefined

Carol Academy
01.2002 - 11 2010

Skills

High levels of efficiency, accuracy and responsibilityundefined

References

  • Mr. James Macharia, Research Manager, Taifa Sacco, +254 721 374648, jmachariamgr@gmail.com
  • Mr. Simon Kimani, Ass.County Commissioner, +254 723 303994, Simkim99@gmail.com
  • Mr Ndung’u Ndiga, Advocate of the High Court of Kenya, +254 718 156135, ndungufelix2@gmail.com

Interests

Reading

Volunteering at organizations

Traveling

Photography

Languages

Timeline

Office Secretary

Ndiga & Company Advocates.
04.2023 - Current

Salesperson/ Accountant

Kim’s Hardware Store
05.2019 - 02.2023

Intern

Taifa Sacco
06.2018 - 09.2018

HP(Activation)

05.2017 - 07.2017

Bachelor of Cooperative Business (Finance) - undefined

The Cooperative University of Kenya
09.2015 - 5 2019

Kenya Certificate of Secondary Education - undefined

Moi Forces Academy - Lanet
02.2011 - 11 2014

Kenya Certificate of Primary Education - undefined

Carol Academy
01.2002 - 11 2010

Similar Profiles

CREATE PROFILE
Mercy Wanjiru Mugo