MERCY WANJIKU KARIUKI
WAITRESS
Nairobi,30
Summary
Proven team collaborator and guest relations expert from Artcaffe Oval, adept in maintaining cleanliness and ensuring food safety. Excelled in creating memorable dining experiences, leveraging skills in menu design and customer service. Achieved a significant improvement in guest flow through efficient work pace and proactive service prioritization.
Overview
2
2
years of professional experience
Work History
Waiter's Assistant
Artcaffe Oval
01.2023 - 08.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted customers with carry-out service.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Set up advertising signs and displays on shelves, counters and tables.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Established rapport with customers by providing friendly and attentive service.
- Engaged in suggestive selling and other sales techniques.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Education
Bachelor of Science - Applied Statistics With IT
TOM MBOYA UNIVERSITY
Homa Bay, Homa Bay District, Kenya 04.2001 -
Skills
Cleanliness
Table setting
Order taking
Food presentation
Memory retention
Food safety awareness
Menu design
Safe food handling
Customer service
Order management
Team collaboration
Table bussing
Service prioritization
Timeline
Waiter's Assistant
Artcaffe Oval
01.2023 - 08.2024
Bachelor of Science - Applied Statistics With IT
TOM MBOYA UNIVERSITY
04.2001 -