Summary
Overview
Work History
Education
Skills
Languages
Software
Accomplishments
Work Availability
Quote
Timeline
Hi, I’m

Mercy Wangari

Nairobi, Nairobi Province
Mercy Wangari

Summary

Skilled Researcher enthusiastic about supporting advancements Education. Passionate about increasing knowledge to drive growth and needed improvements. Ready to apply knowledge and years of experience in research.

Leveraged MS Office to enhance research presentation, achieving significant project timelines. Mentored junior researchers, fostering a collaborative environment. Proven track record in improving decision-making and customer satisfaction through analytical and interpersonal skills.

Overview

14
years of professional experience
2
Languages

Work History

AFRICA VOCATIONAL EDUCATION RESEARCHERS AND CONSUL

RESEACH ASSOCIATE:
01.2020 - 04.2023

Job overview

  • Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Trained and mentored junior researchers, fostering a collaborative work environment that promoted knowledge sharing.
  • Set up equipment, organized inventory and maintained facilities.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Conducted comprehensive literature reviews to inform study designs and methodology decisions.
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Gathered and organized information for research purposes.
  • Sorted data into well-organized formats and transformed into figures.
  • Collaborated with leadership team to identify relevant questions and determine best methods of collection.

MUTHOKINJU HARDWARE GROUP

Logistics Team Member
08.2016 - 03.2018

Job overview

  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
  • Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
  • Analyzed data to identify trends in logistics operations, resulting in improved decision-making and resource allocation.
  • Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.
  • Oversaw transportation scheduling for efficient distribution of goods, reducing transit times and costs associated with shipping delays.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
  • Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
  • Optimized routing strategies for transport vehicles using advanced planning tools, cutting fuel costs and improving overall fleet efficiency substantially.

LEIGHTON TRACKING LIMITED

HEAD OF ICT TECHNICAL SUPPORT
07.2009 - 11.2015

Job overview

  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
  • Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
  • Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
  • Established a strong rapport with clients, leading to increased referrals and repeat business due to exceptional technical support services.
  • Maximized productivity by maintaining an organized work environment and managing multiple projects simultaneously.
  • Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
  • Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
  • Exceeded company metrics consistently for closed support cases per month while maintaining high-quality service standards.

AIRTEL KENYA

Direct Sales Representative
12.2014 - 04.2015

Job overview

  • Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Maximized revenue potential with strategic upselling techniques tailored to individual customer needs.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
  • Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
  • Wrote reports outlining activities and sales.
  • Strengthened brand presence by organizing and participating in promotional events, trade shows, and presentations.
  • Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.

Education

KIRIRI WOMENS UNIVERSITY OF SCIENCE AND TECHNOLOGY
Nairobi, Nairobi Province, Kenya

Bachelor of Science from COMPUTER SCIENCE
12.2008

University Overview

Skills

Data Collection

Technical report writing

Documentation skills

Technical Writing

Research Planning

Data collection and organization

MS Office

Research presentation

Languages

English
Native language
Swahili
Intermediate
B1

Software

Wide link Tracking System

Accomplishments

Accomplishments
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Developing a Tracking System by introducing Widelink Tracking Software for Monitoring vehicle tasks.
  • Resolved product issue through consumer testing.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

RESEACH ASSOCIATE:
AFRICA VOCATIONAL EDUCATION RESEARCHERS AND CONSUL
01.2020 - 04.2023
Logistics Team Member
MUTHOKINJU HARDWARE GROUP
08.2016 - 03.2018
Direct Sales Representative
AIRTEL KENYA
12.2014 - 04.2015
HEAD OF ICT TECHNICAL SUPPORT
LEIGHTON TRACKING LIMITED
07.2009 - 11.2015
KIRIRI WOMENS UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science from COMPUTER SCIENCE

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Mercy Wangari