MERCY WAIRIMU MWAURA

• Duties & Responsibilities:
• Checking all up-coming trips
• Checking and answering all e -mail enquiries
• Answering phone and taking bookings
• Adapting itineraries to clients needs
• Making follow ups, with all client enquiries
• Visit travel agencies, schools, corporate businesses and hotels to leave information of adventures on offers
• Organize transport required for all of trips going out
• Organize menus required for all trips going out and please have this signed off by operations manager
• Maintain good stock check of all food in store and if needed, make order necessary
• Keeping office area clean and tidy
• Passing information to all persons that work in office
• File all reports from trip leaders and managers at end of each trip
• Maintain spread sheet of all comments and feedback that are received from clients
• Maintain a detailed database of all the clients that participate in our adventures
• Attend any travel shows and other promotional opportunities that may arise in Nairobi.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Duties & Responsibilities:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Advising clients of the rules of the camp
• Billing the clients
• Ensuring that the bar had enough products for the clients
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Maintained visitor log for entering and leaving facility for security purposes.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.