MERCY VICTORIA MASINDE

Lead the coordination of multi-country, multi-sector projects, facilitating Singapore's trade and investment objectives in Africa. Serve as the central liaison between Singapore government officials, African ministries, private sector partners, and development stakeholders.

Key Project and Coordination Achievements:

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Improved project visibility and stakeholder engagement by developing an interactive project dashboard, boosting stakeholder satisfaction scores by 18%.
• Facilitated 6 training sessions on project management software, increasing task completion efficiency by 30%.
• Led documentation efforts that reduced information gaps by 40%, ensuring timely updates for all active projects.
• Optimized resource allocation across projects, improving on-time delivery rates from 85% to 98%.
• Enhanced scope definition processes, reducing scope creep by 15% and improving clarity of project objectives from the outset.
• Onboarded 10+ new team members with structured induction processes, achieving faster integration into workflows by 20%.
• Built and maintained strong relationships with over 50 key stakeholders, securing continued project support and collaboration.
• Increased stakeholder satisfaction ratings by 22% by issuing weekly updates and accurate project forecasts.
• Organized regular review meetings that identified and implemented process optimizations, cutting delivery lead times by 12%.
• Developed risk management plans that reduced project disruptions by 25%, ensuring momentum during unforeseen challenges.
• Monitored project progress and budget adherence, intervening early to prevent cost overruns and schedule slips.
• Analyzed performance data to identify areas for improvement, driving a 15% increase in team productivity.
• Developed and implemented project plans and budgets worth up to $2M, achieving 100% on-time delivery.
• Maintained accurate documentation for over 30 projects, improving audit readiness and historical data retrieval.
• Supervised 5–10 projects simultaneously, delegating tasks and ensuring delivery milestones were met.
• Enhanced team collaboration and morale through structured weekly meetings, leading to a 10% productivity gain.
• Coordinated cross-functional teams to achieve shared objectives, improving project delivery success rate to 97%.
• Managed budgets effectively, achieving average cost savings of $50,000 annually.
• Delivered frequent progress reports and presentations to senior leadership, improving transparency and decision-making speed by 20%.
• Proactively addressed risks and conflicts during execution, avoiding costly delays on 90% of projects.
• Introduced agile project management techniques, shortening average project timelines by 15%.
• Spearheaded sustainability measures in projects, reducing environmental impact by 10% and improving brand image.
• Established a post-project feedback process that informed changes improving client satisfaction by 15%.
• Implemented a digital project tracking system, reducing progress monitoring time by 35%
• Conducted market research to guide project decisions, improving alignment with stakeholder needs by 20%.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
• Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
• Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.

• Coordinated project schedules, managing logistics, and ensured all operational activities aligned with company goals.
• Successfully implemented a new inventory management system that reduced waste by 20% and improved supply chain efficiency.
• Liaised between different departments to facilitate communication and project alignment, leading to a 15% increase in cross-departmental project completion rates. Managed vendor relationships, negotiated contracts to secure cost-effective services, and maintained comprehensive operational reports to track performance metrics.
• Improved operational workflows, resulting in a 25% increase in overall operational efficiency during my tenure.
• Automated departmental processes by identifying departmental challenges and proposing solutions through automation.
• Managed staff logistics requirements, permits, visas, and legal requirements.
• Developed training guides, conducted user training for solution implementation, and performed post-deployment support.
• Coordinated all company efforts related to administration, recruitment, onboarding, and termination of full-time, part-time, and temporary employees.
• Increased efficiency in high-pressure environments, successfully managing 50+ conflicting priorities weekly, while maintaining a 95% satisfaction rate in executive support.
• Led the organization of 8 high-level board meetings annually, ensuring that 100% of agendas, minutes, and follow-up actions were executed on time and within budget.
• Introduced a workflow automation system that cut routine task completion time by 35%, boosting overall office efficiency, and saving 500+ work hours annually.
• Earned recognition for outstanding project management skills, receiving positive feedback from both internal and external stakeholders.
• Enhanced team performance by conducting regular progress meetings and providing constructive feedback to team members.
• Delivered projects on time and within budget, showcasing strong financial management skills in tracking expenses and controlling costs.
• Contributed to the organization''s strategic planning efforts by providing valuable insights and recommendations based on extensive project management experience.
• Coordinated with vendors, suppliers, or external partners as needed to secure necessary resources for successful project completion in a timely manner.
• Optimized resource allocation by accurately forecasting project requirements and assigning appropriate personnel to tasks.
• Collaborated with cross-functional teams to ensure seamless integration and alignment of project objectives across departments.
• Established strong relationships with stakeholders, ensuring clear communication channels and managing expectations throughout the project duration.
• Ensured high-quality deliverables by implementing effective quality control measures throughout the project life cycle.
• Improved project efficiency by streamlining communication and ensuring timely completion of tasks.
• Conducted thorough post-project analysis to identify areas for improvement in future initiatives, driving continuous process improvements within the organization.
• Championed employee engagement initiatives within the team, fostering a cohesive and motivated workforce focused on delivering results.
• Mentored junior team members, contributing to their professional growth and development within the organization.
• Developed comprehensive project plans for successful execution and delivery of projects within deadlines.

• Oversaw daily administrative operations, managed company budgets and finances, and implemented effective policies and procedures to ensure operational excellence.
• Played a pivotal role in coordinating with various departments to facilitate smooth inter-departmental communication and project execution.
• Prepared detailed reports on business performance, conducted market analysis to identify new opportunities, and represented the company in professional meetings and industry events.
• Coordinated meetings with departmental heads to best understand their current obstacles.
• Identified inefficiencies in a department's productivity and performance.
• Established and carried out departmental, organizational goals, policies, and procedures.
• Analyzed financial statements, sales reports, and other performance indicators for the company.
• Organized the Annual General Meeting (AGM) every year for over 4,000 members, and ensured the event was successful at all times.
• I prepared a 30-slide presentation on short notice, within 8 hours, for an impromptu board meeting.
• Introduced an online cloud backup filing policy that helped eliminate the loss of client documents.
• Negotiated contracts with vendors for optimal pricing terms while maintaining high-quality products or services received in return.
• Monitored executive and site schedules to coordinate meetings and corporate events.
• Executed training programs.
• Enhanced financial reporting accuracy through meticulous attention to detail and thorough review of accounting records.