Mercy Velmah Achieng'
Nairobi
Summary
Proactive Administrative Officer with 8+ years of experience in fleet management, office operations, and procurement support. Skilled in optimizing administrative systems and managing inventories to improve operational efficiency. Proven track record in coordinating public participation events and supervising multi-departmental teams. Holds a Bachelor's Degree in Business Commerce and pursuing CHRP certification.
Overview
10
10
years of professional experience
Work History
Administrative Officer
Catholic Relief Services
06.2021 - 05.2025
- Company Overview: Kisumu Office
- Oversaw day-to-day office and transport operations across two field offices, ensuring resource optimization and compliance with donor and internal regulations.
- Developed and maintained asset and inventory tracking systems, resulting in 100% accountability and reduced losses.
- Organized large-scale citizen participation forums and public awareness events, ensuring seamless coordination and increased stakeholder engagement.
- Coordinated vehicle maintenance, licensing, and insurance renewals, ensuring zero operational disruptions and full fleet compliance.
- Supervised expenditure tracking systems for fleet and courier operations, ensuring fiscal compliance and efficient resource utilization.
- Played a key role in office accommodation and space planning to support evolving team needs.
- Fostered a safe and inclusive work environment by reinforcing occupational health and safety policies and ensuring proper office upkeep.
- Kisumu Office
- Coordinated office operations and maintained efficient workflow processes.
- Managed scheduling and logistics for meetings and events across multiple teams.
- Developed and maintained filing systems to ensure easy access to documents.
Administrative Assistant
Catholic Relief Services
01.2018 - 05.2021
- Company Overview: MWENDO OVC Project
- Supported office-wide procurement, logistics, and HR functions, directly contributing to smooth project delivery.
- Streamlined front office processes, correspondence handling, and records management to enhance service delivery.
- Led courier and taxi cost tracking initiatives, reducing unnecessary expenditures through better vendor oversight.
- Assisted in organizing public participation events and community outreach activities, boosting local engagement and program visibility.
- Managed visitor coordination and facility readiness for inspections and donor visits, consistently exceeding expectations.
- MWENDO OVC Project
- Supported staff in data entry and record management using internal systems.
- Trained new administrative staff on office procedures and operational protocols.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Administrative Assistant
Broadcast Solutions International (BSI)
05.2015 - 10.2017
- Facilitated effective interdepartmental coordination, leading to faster document turnaround and task completion.
- Maintained meticulous filing systems and staff movement logs, supporting audit readiness and operational transparency.
- Recognized as Employee of the Year for outstanding service and commitment to continuous improvement.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Directed customer inquiries to appropriate department personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research on various topics as requested by management.
Education
Certified Human Resource Professional (CHRP) -
College of Human Resource Management
Kisumu01.2027
Bachelor of Business Commerce -
KCA University
Kisumu01.2022
Diploma in Business Management -
KCA University
Nairobi01.2018
Skills
- Data maintenance
- Compliance risk mitigation
- Facility management
- Logistics coordination
- Event management
- Public participation
- Procurement coordination
- Asset and inventory management
- Staff management
- Skilled in Microsoft Office
References
Available upon request
References
References available upon request.
Timeline
Administrative Officer
Catholic Relief Services
06.2021 - 05.2025
Administrative Assistant
Catholic Relief Services
01.2018 - 05.2021
Administrative Assistant
Broadcast Solutions International (BSI)
05.2015 - 10.2017
Certified Human Resource Professional (CHRP) -
College of Human Resource Management
Bachelor of Business Commerce -
KCA University
Diploma in Business Management -
KCA University
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