MERCY ODINGA WANGALWA
HR Generalist
Busia
Summary
Results-oriented HR Generalist with 6+ years of experience driving employee engagement, talent acquisition, and organizational development. Skilled in implementing HR policies, managing employee relations, and ensuring compliance with labor laws and company standards. Proven expertise in coordinating training programs, fostering inclusive work environments, and supporting management in achieving strategic business goals. Adept at using HRIS tools and data-driven strategies to optimize workforce performance and streamline HR operations. Dedicated to building strong teams and contributing to a productive, high-performing organization. Equipped with knowledge in Banqueting, Events Organization and Food and Beverage service.
Overview
8
8
years of professional experience
Work History
Senior HR Officer
The Manpower Company
11.2023 - Current
- Successfully structured the company’s first-ever HR department, Policy development, systems and developed a comprehensive employee handbook to ensure operational efficiency.
- Designed and implemented employee engagement programs including recognition programs that increased job satisfaction by 90% and reduced turnover rates.
- KPI Structuring & Performance Management: Collaborate with department heads to define and implement Key Performance Indicators (KPIs), ensuring alignment with business objectives and improving employee accountability. Introduced a structured performance appraisal system that drives continuous improvement.
- Address and resolve employee concerns, conflicts, and grievances in a fair and timely manner. Promote a positive and inclusive work culture through effective communication and conflict resolution.
- Provide critical HR and operational guidance to the MD and CEO, contributing to strategic decision-making and fostering a high-performance organizational culture.
- Recruit and onboard a diverse and skilled workforce, filling key positions that support the company’s operations and expansion.
- Ensure 100% compliance with Kenyan Labor Laws and workplace safety regulations, reducing organizational risk.
- Organize targeted training programs that improve employee productivity by 80% and support long-term career growth.
- Establish key performance metrics for HR functions, enabling data-driven decisions to optimize workforce management.
- Develop and implement HR processes, including payroll, leave management, and employee record-keeping for 200+ employees, ensuring accuracy and efficiency.
- Implement a clear disciplinary framework that promotes fairness and consistency, successfully resolving disciplinary cases while maintaining a positive work environment.
- Maintain accurate HR records and utilize HRIS systems to generate reports for analysis and decision-making. Provide regular HR metrics and insights to senior management monthly.
Human Resource & Admin Officer
Retail Management Solutions
07.2020 - 10.2023
- Successfully recruited and onboarded employees across four departments, contributing to high-performing teams and reducing turnover. Hired and trained 100 employees for the Agriculture Department within a tight deadline, meeting organizational needs effectively.
- Structured and implemented an annual leave schedule to manage 21,000+ leave days for 1,500+ employees, reducing balances within three months.
- Developed a streamlined filing system for 1,500+ files across five departments, reducing document retrieval time by 90% and enhancing accessibility.
- Introduced a wellness program that reduced absenteeism by 75% and increased employee satisfaction, benefiting over 1,500+ employees.
- Managed payroll amendments monthly, ensuring timely and accurate updates, including changes to salaries, overtime, allowances, and benefits.
- Coordinated OSHA training programs, ensuring employees understood occupational safety protocols and compliance requirements.
- Improved employee accountability and productivity by overseeing performance reviews and aligning goals for 1,500+ staff members.
- Led a team of 6 HR staff, fostering collaboration and delivering results through effective guidance and support.
- Streamlined the disciplinary process in adherence to The Labour Laws of Kenya, ensuring fairness and legal compliance.
- Produced detailed monthly reports on HR Metrics, supporting data-driven decision-making.
Food and Beverage Personnel
Dusit D2 Nairobi
07.2019 - 03.2020
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
Banquets and Events service personnel
Villa Rosa Kempinski
01.2017 - 06.2019
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
Education
Bachelor of Science - Ecotourism and Hospitality Management
Kisii University
Kisii, Kisii District, Kenya 01.2013 - 12.2016
Post Graduate Diploma - Human Resource Management
Kenya Institute of Management (KIM)
Nairobi, Nairobi Province, Kenya 01.2023 - 12.2024
Certificate - Human Resources Management
College of Human Resource Management
Nairobi, Nairobi Province, Kenya 04.2001 -
Certificate - Responsible Leadership on Transparency & Governance
YALI
01.2024 - 12.2024
Certificate - First Aid, Occupational Safety and Health (OSH)
St. Johns Ambulance
01.2024 - 12.2024
Certificate - Food and Beverage Management
Dusit D2 Hotels
01.2019 - 12.2019
Certificate - Human Resource Management
Alison Foundation
01.2023 - 12.2023
Certificate - Banqueting & Events Techniques
Kempinski Hotels
01.2018 - 12.2018
Certificate - ArcGIS
Oakar Services
01.2016 - 12.2016
Certificate - Climate change
YALI
01.2016 - 12.2016
Certificate - Digital Marketing
Google
01.2016 - 12.2016
Skills
- Talent Acquisition & Recruitment
- Employee Relations
- HR Policies & Compliance
- Training & Development
- HR Operations
- Strategic HR Planning
- Disciplinary actions
- Communication & Collaboration
- Problem-Solving & Decision-Making
- Administrative Skills
- Technology Proficiency
- Microsoft Office Suite
- POS systems
Affiliations
Institute of Human Resource Management (AIHRM), 17464
Timeline
Certificate - Responsible Leadership on Transparency & Governance
YALI
01.2024 - 12.2024
Certificate - First Aid, Occupational Safety and Health (OSH)
St. Johns Ambulance
01.2024 - 12.2024
Senior HR Officer
The Manpower Company
11.2023 - Current
Post Graduate Diploma - Human Resource Management
Kenya Institute of Management (KIM)
01.2023 - 12.2024
Certificate - Human Resource Management
Alison Foundation
01.2023 - 12.2023
Human Resource & Admin Officer
Retail Management Solutions
07.2020 - 10.2023
Food and Beverage Personnel
Dusit D2 Nairobi
07.2019 - 03.2020
Certificate - Food and Beverage Management
Dusit D2 Hotels
01.2019 - 12.2019
Certificate - Banqueting & Events Techniques
Kempinski Hotels
01.2018 - 12.2018
Banquets and Events service personnel
Villa Rosa Kempinski
01.2017 - 06.2019
Certificate - ArcGIS
Oakar Services
01.2016 - 12.2016
Certificate - Climate change
YALI
01.2016 - 12.2016
Certificate - Digital Marketing
Google
01.2016 - 12.2016
Bachelor of Science - Ecotourism and Hospitality Management
Kisii University
01.2013 - 12.2016
Certificate - Human Resources Management
College of Human Resource Management
04.2001 -
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