Mercy Nyongesa
Sales And Logistics Assistant
Kitale, Trans Nzoia District,Kenya
Summary
A highly motivated and pro active sales and customer service professional with over 2 years of working experience in handling customers inquiries, managing orders, coordinating sales and deliveries: with proven track record of maintaining strong customers relationship and ensuring timely communication.
Overview
3
3
years of professional experience
Work History
LPG Sales Associate
OLA Energy Kenya Limited
Kitale, Trans Nzoia County
03.2022 - 12.2024
- Coordinated with vendors and the distributor to ensure smooth order processing and tracking.
- Supervised logistics to ensure timely picking and delivery of orders.
- Served as first point of contact for inquiries and support: resolving arising issues on time and responding to customers feedback and complaints.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets of more than 30 tons consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained accurate records, reports and customers documentations ensuring required standards are met while supporting supply chain activities.
- Frequently engaging in market surveys at least 3 times a week so as to stay in line with the market.
Attache`, Department of Trade and Enterprise
County Government of Trans Nzoia
Kitale, Trans Nzoia District
10.2021 - 12.2021
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in data collection, data entry and analysis.
- Prepared project progress reports on a weekly basis.
Education
Bachelor of Arts - Economics And Mathematics
Kenyatta University
Nairobi12.2021
High School Diploma -
ST Joseph's Girls Senior High School
Kitale12.2016
Skills
Customer service and support
Timeline
LPG Sales Associate
OLA Energy Kenya Limited
03.2022 - 12.2024
Attache`, Department of Trade and Enterprise
County Government of Trans Nzoia
10.2021 - 12.2021
Bachelor of Arts - Economics And Mathematics
Kenyatta University
High School Diploma -
ST Joseph's Girls Senior High School