Mercy Nyongesa
Sales And Logistics Assistant
Kitale, Trans Nzoia District,Kenya
Summary
A highly motivated and pro active sales and customer service professional with over 2 years of working experience in handling customers inquiries, managing orders, coordinating sales and deliveries: with proven track record of maintaining strong customers relationship and ensuring timely communication.
Overview
3
3
years of professional experience
Work History
LPG Sales Associate
OLA Energy Kenya Limited
Kitale, Trans Nzoia County
03.2022 - 12.2024
- Coordinated with vendors and the distributor to ensure smooth order processing and tracking.
- Supervised logistics to ensure timely picking and delivery of orders.
- Served as first point of contact for inquiries and support: resolving arising issues on time and responding to customers feedback and complaints.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets of more than 30 tons consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained accurate records, reports and customers documentations ensuring required standards are met while supporting supply chain activities.
- Frequently engaging in market surveys at least 3 times a week so as to stay in line with the market.
Attache`, Department of Trade and Enterprise
County Government of Trans Nzoia
Kitale, Trans Nzoia District
10.2021 - 12.2021
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in data collection, data entry and analysis.
- Prepared project progress reports on a weekly basis.
Education
Bachelor of Arts - Economics And Mathematics
Kenyatta University
Nairobi12.2021
High School Diploma -
ST Joseph's Girls Senior High School
Kitale12.2016
Skills
Customer service and support
Excellent communication and organizational skills
Strong customer relationship management
Logistics coordination and dispatch activities
Order processing and tracking
Team worker
Timeline
LPG Sales Associate
OLA Energy Kenya Limited
03.2022 - 12.2024
Attache`, Department of Trade and Enterprise
County Government of Trans Nzoia
10.2021 - 12.2021
Bachelor of Arts - Economics And Mathematics
Kenyatta University
High School Diploma -
ST Joseph's Girls Senior High School