MERCY NJERI NDUNGU

• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Assisted with planning office events and meetings for smooth execution.
• Strengthened vendor relationships through regular communication and timely coordination of services.
• Assisted in event planning and execution, ensuring seamless operation of company functions.
• Improved data privacy compliance with meticulous management of sensitive information.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Led cross-functional teams to develop winning proposals for high-value contracts, securing new business opportunities.
• Cultivated a network of industry influencers who provided valuable insights into competitor activities and potential partnership opportunities.
• Increased revenue by identifying and targeting new markets for the company''s products and services.
• Developed strategic partnerships with key industry players to strengthen product offerings and expand market reach.
• Enhanced client satisfaction by providing exceptional support and managing relationships throughout the sales cycle.
• Leveraged customer feedback to inform product enhancements, driving continuous improvement of offerings and increasing repeat business rates.
• Improved lead generation processes by implementing innovative marketing strategies and leveraging digital channels.
• Implemented CRM systems that improved tracking of client interactions and facilitated more targeted marketing efforts.
• Delivered engaging presentations at industry events, showcasing the company''s expertise and raising brand awareness.
• Championed corporate social responsibility initiatives within the organization, enhancing its reputation as a socially conscious employer.
• Identified cost-saving measures across various departments, contributing to a reduction in overhead expenses and increased profitability.
• Used SalesForce to handle current portfolio and prospective leads.
• Developed knowledge of company products and services to make suggestions according to customer needs.
• Managed needs of more than Number customers at once using strong prioritization and multitasking abilities.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Organized focus groups to design best marketing strategy for product offerings.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Represented organization at industry conferences and events.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Analyzed industry trends and tracked competitor activities to inform decision making.

• As a dedicated Social Researcher at ZOE Kenya, I played a pivotal role in driving positive change in African rural communities by empowering children through vocational skills development
• My work centered on understanding the unique socio-economic challenges faced by these communities and implementing sustainable solutions to uplift the lives of vulnerable children
• Key Achievements and Responsibilities:
• Needs Assessment and Program Development:
• Conducted comprehensive needs assessments within target communities to identify specific socio-economic challenges hindering children's development
• Established strong relationships with local communities, leaders, and stakeholders, fostering trust and collaboration for successful program implementation
• Forged strategic partnerships with local businesses, educational institutions, and government agencies to enhance the reach and impact of vocational training initiatives
• Monitoring and Evaluation:
• Designed robust monitoring and evaluation frameworks to assess the effectiveness and sustainability of vocational programs
• Regularly collected and analyzed data to measure the impact of interventions, ensuring continuous improvement and adaptation to evolving community needs
• Capacity Building:
• Conducted training sessions for local educators and community leaders to ensure the long-term success and sustainability of vocational programs
• Empowered community members with the knowledge and skills needed to support children in their journey towards acquiring vocational skills
• Advocacy and Awareness:
• Advocated for children's rights and the importance of vocational skills development at local, regional, and national levels
• Raised awareness about the socio-economic benefits of empowering children with vocational skills, contributing to policy discourse and change
• Reporting and Documentation:
• Produced detailed reports and documentation showcasing the impact of vocational programs, ensuring transparency and accountability to donors and stakeholders
• Compiled success stories and case studies to highlight the transformative changes experienced by children and communities
• Outcome: My tenure resulted in a tangible improvement in the lives of children in African rural areas, with a significant number successfully acquiring vocational skills and gaining access to opportunities for a brighter future

1.

• General Office Management:
• Maintain office supplies inventory and place orders as needed
• Ensure the office environment is clean, organized, and well-maintained
• Manage office equipment, including printers, copiers, and computers, and coordinate repairs or maintenance when necessary
• Supervise and manage office staff, including receptionists, administrative assistants, and clerical support
• 2
• Administrative Support:
• Provide comprehensive administrative support to the management team or specific departments
• Assist in drafting and formatting documents, reports, and presentations
• Manage and distribute incoming and outgoing correspondence, including emails, letters, and packages
• Schedule and coordinate meetings, appointments, and travel arrangements for employees
• Maintain and update company databases, records, and files
• Prepare and process expense reports, invoices, and purchase orders
• 3
• Communication and Coordination:
• Serve as a central point of contact for internal and external stakeholders
• Answer incoming calls, respond to inquiries, and redirect calls as necessary
• Coordinate and communicate with vendors, suppliers, and service providers
• Collaborate with other departments to ensure smooth interdepartmental communication and cooperation
• 4
• Financial and Record Management:
• Assist in financial tasks such as budget tracking, expense reconciliation, and invoice processing
• Maintain accurate records of financial transactions, contracts, and agreements
• Assist in payroll administration, including timekeeping and leave management
• 5
• Office Policies and Procedures:
• Develop and implement office policies, procedures, and guidelines
• Ensure compliance with company policies and regulations
• Maintain confidentiality of sensitive information and handle it with discretion