Mercy Ngure
Customer Service Representative
Nairobi
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
23
23
years of post-secondary education
Work History
Administrative Officer
Brainy Internet Group
02.2022 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
Receptionist
Garden Apartments
1 2014 - 1 2017
- Manage guest booking and reservations
- Responding to all guests questions and request.
Sales Representative/Cashier (point of sale)
Fgee Technology Ltd
2 2021 - 01.2022
- Answering questions about the products
- Meeting or exceeding the monthly/weekly quotas
- Assist customers as they shop for new product or services.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Salesperson/Cashier (point of sale)
Elevetus Technologies Ltd.
02.2017 - 12.202
- Provide customers with information about items
- Keep track of inventory
- Book-keeping.
Education
Graffins College Institute
03.2012 - 05.2013
undefined
Kambaa Girls High School
09.2009 - 05.2012
undefined
Mary Nyanjega Academy
01.2001 - 05.2008
undefined
Graffins College Institute
03.2012 - 05.2013
undefined
Kambaa Girls High School
09.2009 - 05.2012
undefined
Mary Nyanjega Academy
01.2001 - 05.2008
Skills
- Data Collection
- Document Management
- Meeting facilitation
Team player
Positive thinker
Sensible and responsible
- Data Management
- Social media knowledge
- Office Administration
- Analytical Skills
- Teamwork and Collaboration
- Multi-line phone proficiency
Cell Phone
0791078444
Personal Information
- Date of Birth: 06/30/94
- Gender: Female
- Nationality: Kenyan
References
- James Maina, Brainy Internet Group , 0722 221 009, Nairobi
- Lucy Kamau, Fgee Technology, 0724 260 832, Nairobi
Timeline
Administrative Officer
Brainy Internet Group
02.2022 - Current
Salesperson/Cashier (point of sale)
Elevetus Technologies Ltd.
02.2017 - 12.202
Graffins College Institute
03.2012 - 05.2013
undefined
Graffins College Institute
03.2012 - 05.2013
undefined
Kambaa Girls High School
09.2009 - 05.2012
undefined
Kambaa Girls High School
09.2009 - 05.2012
undefined
Mary Nyanjega Academy
01.2001 - 05.2008
undefined
Mary Nyanjega Academy
01.2001 - 05.2008
Receptionist
Garden Apartments
1 2014 - 1 2017
Sales Representative/Cashier (point of sale)
Fgee Technology Ltd
2 2021 - 01.2022
Similar Profiles
Kelli DixonKelli Dixon
FREELANCE WRITER at Internet Marketing Expert Group, Inc.FREELANCE WRITER at Internet Marketing Expert Group, Inc.
Saurav JainSaurav Jain
Regional Program Manager & Client Management at KSG (Knew sales Group, Toronto Canada) Primus Internet & Telecom at Costco / MallsRegional Program Manager & Client Management at KSG (Knew sales Group, Toronto Canada) Primus Internet & Telecom at Costco / Malls
Asuka YanoAsuka Yano
Internet Sales Consultant at Rakuten Group Inc., Internet Travel Operations DivisionInternet Sales Consultant at Rakuten Group Inc., Internet Travel Operations Division