Mercy Ndungu
Freelancer
Summary
Highly motivated and results-oriented International Business Management student with strong communication and interpersonal skills. Eager to gain experience in the business industry and contribute to a dynamic team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and efficient Data Entry Clerk with [Number] years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Virtual Administrative Assistant
Kokomo Winery
01.2024 - 01.2025
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Simplified financial recordkeeping with meticulous expense tracking and budget monitoring, enabling accurate financial reporting at all times.
- Contributed to a positive work environment by efficiently resolving internal issues and addressing employee concerns promptly.
- Optimized time management for executives with diligent appointment scheduling to ensure punctuality to important commitments.
- Elevated executive support services with timely preparation of presentation materials utilizing PowerPoint slideshows and informational handouts.
- Boosted overall efficiency by creating and maintaining organized digital filing systems for easy document retrieval.
- Streamlined office processes with effective email management, resulting in better communication and faster response times.
- Handled confidential information discreetly, ensuring the privacy of clients and executives.
Data Entry Clerk
KISI
03.2024 - 04.2024
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.
Customer Care Representative
Kisii
01.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Education
Bachelor of Science in International Business Management -
KCA University
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Gitugi Girls High School
Skills
Community/Volunteer Work
- 2018, Participated in various charity initiatives supporting underprivileged communities.
- Facilitated intercultural communication workshops for diverse groups, fostering intercultural understanding.
Timeline
Data Entry Clerk
KISI
03.2024 - 04.2024
Virtual Administrative Assistant
Kokomo Winery
01.2024 - 01.2025
Customer Care Representative
Kisii
01.2023 - 01.2024
Bachelor of Science in International Business Management -
KCA University
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Gitugi Girls High School
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