Mercy Ndegwa

• Resolved client inquiries and complaints promptly, achieving a 95% resolution rate within defined service level agreements
• Participated in continuous professional development programs to enhance knowledge of financial products and industry trends
• Facilitated client onboarding and account opening processes, ensuring compliance with regulatory requirements
• Presented investment opportunities and product offerings to prospective clients, converting leads into new accounts
• Collaborated with internal teams to resolve client issues and ensure a seamless customer experience
• Provided financial education and guidance to clients, empowering them to make informed investment decisions.

• Skills; Computer literacy, familiar with Excel, Book keeping skills, Budgeting
• Preparation of cashbook
• Preparation of payment voucher
• Examination of payment vouchers
• Voting of payment vouchers
• Updating cashbook
• Preparation of bank reconciliation
• Posting of land rates
• Preparation of land rate cards.

• Enhanced student comprehension by adapting teaching methods to suit diverse learning styles.
• Boosted students'' critical thinking skills through the implementation of project-based learning activities.
• Collaborated with fellow teachers to design interdisciplinary units for a more comprehensive educational experience.
• Established positive classroom environments conducive to learning, fostering strong student-teacher relationships.

Graduated with Second class honours ( upper division)

Familiar with; Accounting, Auditing, Economics, Taxation, Business ethics, Quality management, Finance, Business law etc.

Covered;

Microsoft word, Excel, PowerPoint Access

Adobe PageMaker & Ms publisher, Internet and Emails

Certified with a mean grade of B-

Attained 360 marks out of 500