Mercy Ndara
Nairobi,Kenya
Summary
A highly motivated and ambitious professional with a strong foundation in research skills, marketing, and data analysis. Demonstrates exceptional integrity and honesty, coupled with a forward-thinking approach to planning and group coordination. Adept at conducting social surveys and leveraging insights to drive strategic initiatives. Committed to continuous personal development and contributing effectively to team success.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Founder and Operations Manager
luxe Glam Haven Limited
Nairobi, Nairobi Province
04.2024 - 05.2025
- Business growth and development
- Business Operations Management
- Supplies and Quality management.
- Safety and Risk control.
- Team and payroll Management.
- Controlled resources by department or project and tracked use in [Software].
Branch Manager
Family Bank Limited
Nairobi, Nairobi Province
12.2016 - 11.2018
- Achieved business growth in line with KPIs outlined in Balanced Scorecard.
- Identified sales opportunities through market analysis and developed financial forecasts and plans.
- Implemented branch strategy and sales plans to consistently meet targets.
- Collaborated with other branches and senior management to share effective practices and competitive insights.
- Resolved customer and employee satisfaction issues swiftly, fostering a world-class service culture.
- Monitored credit risk and ensured compliance with Bank Credit Policy within the branch.
- Conducted due diligence on KYC for customer accounts to mitigate AML/CFT risks.
- Evaluated operational effectiveness regularly to ensure policy adherence and goal attainment.
Credit Manager
Family Bank Limited
Nairobi, Nairobi Province
09.2013 - 11.2016
- Oversaw comprehensive credit management operations within branch.
- Ensured quality lending practices and thorough documentation across all loan types.
- Managed end-to-end lending processes for SME, MICRO, and personal loans.
- Monitored loan repayments and coordinated with support departments, including legal and valuation teams.
- Facilitated effective communication with debt recovery unit and analytics team.
- Handled customer queries, ensuring satisfaction aligned with credit needs.
- Maintained smooth credit operations by implementing best practices.
SME Relationship Officer/Credit Analyst
Family Bank Limited
Nairobi, Nairobi Province
08.2008 - 09.2013
- Conducted in-depth analysis and appraisal of credit requests to assess creditworthiness of customers.
- Prepared comprehensive credit appraisal reports for consideration by Credit Committee.
- Reviewed and updated customer files regarding limits, insurance covers, and security documents.
- Addressed queries from Branch customers regarding Bank products and services.
- Monitored accounts in arrears through customer calls and visits to identify delay reasons.
- Recovered outstanding loan balances to maintain quality of loan book.
- Ensured compliance with Bank's lending policies during loan applications and appraisals.
- Maintained an up-to-date securities register for perfected collateral documentation.
Education
Bachelor of Business Management - Finance and Banking Option
Moi University
Kenya 08.2012 - 12.2015
Certified Public Accountancy Part 2 - Accounting
Strathmore university
Kenya 01.2007 - 02.2010
Kenya Certificate of Secondary Education - undefined
Mirithu Girls Secondary School
01.1998 - 01.2001
Skills
- SQL and Excel
- Self-motivation
- Integrity and honesty
- Marketing strategies
- Team coordination
- Social research
- Data analysis
Languages
English
Fluent
Swahili
Fluent
Custom
- Conservation activities
- Social-community activities
- Listening to music
- Traveling
Personal Information
- Gender: Female
- Nationality: Kenyan
- Marital status: Single
Timeline
Founder and Operations Manager
luxe Glam Haven Limited
04.2024 - 05.2025
Branch Manager
Family Bank Limited
12.2016 - 11.2018
Credit Manager
Family Bank Limited
09.2013 - 11.2016
Bachelor of Business Management - Finance and Banking Option
Moi University
08.2012 - 12.2015
SME Relationship Officer/Credit Analyst
Family Bank Limited
08.2008 - 09.2013
Certified Public Accountancy Part 2 - Accounting
Strathmore university
01.2007 - 02.2010
Kenya Certificate of Secondary Education - undefined
Mirithu Girls Secondary School
01.1998 - 01.2001
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