Mercy Mwende
Jackline
Kisii,Kisii
Summary
Client-focused professional with 7 years of counseling experience specializing in needs assessment, relationship management, and advisory services. Skilled in consultative selling, risk assessment, and client retention. Seeking to leverage strong communication and trust-building skills as a Financial Advisor in the insurance industry to drive client satisfaction and revenue growth.
Overview
8
8
years of professional experience
Work History
Counselor
LVCT Health/Kisii MOH
01.2015 - 09.2022
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
Education
Bachelor of Arts - Major in Sociology & Environmental Studies
The University of Nairobi
Nairobi 12.2015
Skills
Clients acquisition and Retention
Clients education and awareness
Clients needs assessment
Negotiation and closing skills
Performance tracking
Clients relationship management
Accomplishments
Managed and retained 300+ clients through trust-based advisory support.
Conducted client needs assessments and recommended tailored solutions.
Consistently met performance targets and service delivery goals.
Maintained 100% compliance with ethical and confidentiality standards.
Strengthened client engagement through structured follow-ups and relationship management.
Resolved client concerns effectively, improving satisfaction and retention.
Timeline
Counselor
LVCT Health/Kisii MOH
01.2015 - 09.2022
Bachelor of Arts - Major in Sociology & Environmental Studies
The University of Nairobi