HTML AND CSS
Mercy Mwende
Intermediate Software Developer
Nairobi, Nairobi Province
Summary
Proven expertise in cash handling and customer service, demonstrated at Yuechu Restaurant. Achieved high accuracy in financial transactions and customer interactions, fostering repeat business through exceptional assistance and relationship building. Skilled in payment processing and POS systems, consistently delivering positive outcomes and customer satisfaction. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
1
1
year of professional experience
Work History
Cashier and Service Assistant
Yuechu Restaurant
09.2023 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Used POS system to enter orders, process payments and issue receipts.
Education
Certificate - Software Development
Zindua Coding School
Nairobi 04.2001 -
Certificate of Secondary Education -
Ruthimitu Secondary School
Nairobi 04.2001 -
Skills
Customer Service
Software
Reading , Travelling
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Timeline
Cashier and Service Assistant
Yuechu Restaurant
09.2023 - Current
Certificate - Software Development
Zindua Coding School
04.2001 -
Certificate of Secondary Education -
Ruthimitu Secondary School
04.2001 -
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