MERCY MWANGI
Nairobi
Summary
Accomplished Administrator with a proven track record at Liwam Enterprises Limited, enhancing operational efficiency and employee performance. Expert in office management and customer service, I excel in strategic planning and team leadership, significantly improving workflow and staff development. Skilled in both decision-making and operations management, I drive results through meticulous policy implementation and effective training programs.
Overview
10
10
years of professional experience
Work History
Administrator
Liwam Enterprises Limited
Nairobi
05.2020 - Current
- Manages the company's daily operations.
- Oversees daily operations of the company.
- Directs daily operational activities within the company.
- Conducts performance evaluations and recommends training programs for staff development.
- Manages day-to-day office operations, ensuring efficient workflow, and adherence to policies.
- Monitors emails, sorts mail, and distributes correspondence accordingly.
- Facilitates training sessions for new employees on company policies and procedures.
Front Office Manager
Haska Limited
Nairobi
08.2016 - 03.2020
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between customers or staff members professionally.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Mas Fittings
Nairobi
08.2014 - 04.2015
- Ensured team cohesion and collaboration within the workplace.
- Implemented disciplinary measures to ensure compliance with company policies.
- Supervised on-the-job training for new employees.
- Supported the manager in creating strategic plans.
Education
Bachelor of Arts - Human Resources Management
Kenyatta University
Nairobi07-2013
Skills
- Work Planning and Prioritization
- Recordkeeping and file management
- Administrative support
- Multiple priorities management
- Employee supervision
- Information management
- Mail handling
- Customer service
- Executive support
- Performance improvement
- Document control
- Office management
- Document management
- Policy implementation
- Decision-making
- Timesheet processing
- Operations management
- Data entry
- Time management
- Server performance optimization
- Orientation and training
Affiliations
I am passionate about charity work. Seeing a happy child after providing him/her with a warm meal, the smile when a shivering youth or a child puts on a warm jacket, the tears of joy when you give a hopeless mother some money to feed her children is what makes my world. Being a Human Resource officer is more than just managing the people its all about bringing some balance in people even when it is minimal balance.
I go over and beyond to achieve the set work goals wiithout any push.
Timeline
Administrator
Liwam Enterprises Limited
05.2020 - Current
Front Office Manager
Haska Limited
08.2016 - 03.2020
Assistant Manager
Mas Fittings
08.2014 - 04.2015
Bachelor of Arts - Human Resources Management
Kenyatta University
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