Mercy MUthuri
Summary
Driven and versatile professional seeking opportunities to leverage expertise in data entry, training, and customer service to contribute effectively in diverse environments. Committed to integrity, collaboration, and innovation in advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Data Entry & Customer Service Agent
Homeroots
01.2023 - 04.2024
- Conducted data cleanup and organization, ensuring seamless integration into company systems
- Facilitated mapping of buyer/supplier data to internal portals
- Provided exemplary customer service and managed email correspondence.
Remotasks Lead Trainer
06.2021 - 04.2022
- Orchestrated onboarding and training sessions for new trainers
- Supervised trainers' performance, evaluating progress and implementing improvement strategies
- Developed and maintained training materials, fostering uniformity and effectiveness
- Led process improvement initiatives, resulting in enhanced site performance and recognition.
Remotasks Trainer
10.2020 - 06.2021
- Delivered comprehensive training to new recruits, ensuring adherence to company standards
- Monitored trainee progress and provided ongoing support, fostering skill development
- Compiled and analyzed training data, contributing to informed decision-making processes.
Kenya Agricultural and Livestock Research Organization (KALRO-Kandara)
- 09.2017
- Engaged in various lab activities including tissue culture, analytical testing, and entomology research
- Successfully managed tasks despite challenges such as power and water shortages.
Education
Bachelor's Degree - [Field of Study]
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
06.2019
Jkuat Enterprises Limited (JKUATES)
04.2019
Kenya Certificate of Secondary Education (KSCE) -
Muthambi Girls High School
01.2014
Kenya Certificate of Primary Education (KCPE) -
Ruguta Primary School
01.2010
Skills
- Data Entry & Management
- Training & Development
- Customer Service
- Analytical Skills
- Communication & Interpersonal Skills
Professional Development
Hands of Compassion Ministries, Member, 2017, 2019, Contributed to initiatives aimed at supporting the less privileged.
References
- Alex Gichuru, Country Manager, Remotasks, +254 720 352 686, gichurualex@gmail.com
- Njoroge Peter Waweru, Head of Entomology Lab, KALRO-Kandara (HRI), +254 705 165 273, Peter.Njoroge@kalro.org / nwaweruh@gmail.com
- Ben Wakibi Gateri, Analytics Coordinator, Remotasks, +254 700 354 054, benkibz47@gmail.com
Hobbies and Interests
- Traveling
- Research
- Reading Scientific Journals
Languages
kiswahili, English
Native language
Timeline
Data Entry & Customer Service Agent
Homeroots
01.2023 - 04.2024
Remotasks Lead Trainer
06.2021 - 04.2022
Remotasks Trainer
10.2020 - 06.2021
Kenya Agricultural and Livestock Research Organization (KALRO-Kandara)
- 09.2017
Bachelor's Degree - [Field of Study]
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Jkuat Enterprises Limited (JKUATES)
Kenya Certificate of Secondary Education (KSCE) -
Muthambi Girls High School
Kenya Certificate of Primary Education (KCPE) -
Ruguta Primary School