Mercy Mule
Cashier
Machakos, Machakos District,22
Summary
Accomplished and dynamic Financial Advisor with a proven track record at Icea Lion Group, adept in investment planning and client relations. Leveraged expertise in IT infrastructure and agile methodology to enhance operational efficiency and client satisfaction. Demonstrated leadership in managing teams and projects, achieving significant improvements in financial portfolio performance and customer service delivery.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Financial Advisor
Icea Lion Group
01.2024 - 05.2024
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Manager
Divine Delicacyes Hotel
01.2023 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
IT Consultant
Keith Fount Solutions
01.2021 - 12.2022
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Education
No Degree - Diploma in Information Communication Technology
04.2001 -
Skills
Investment planning
Client Relations
Insurance decisions
Sales and Marketing
Information Technology Infrastructure
Agile Methodology
Project Management
Business Analysis
Social media networking
Staff Supervision
Office and staff streamlining
Cash Handling
Singing, Swimming, Browsing
I love everything that keeps me happy, and for me music stood out. I would listen to it and be overjoyed. Singing is passion to me. I discovered swimming two years ago and for me it was the most difficult activity ever, I just wanted to be part of it. I guess I love difficult experiences. I love browsing, content creating, its literally my life.
Timeline
Financial Advisor - Icea Lion Group
01.2024 - 05.2024
Manager - Divine Delicacyes Hotel
01.2023 - 11.2023
IT Consultant - Keith Fount Solutions
01.2021 - 12.2022
The Kabete National POLytechnic - No Degree, Diploma in Information Communication Technology
04.2001 -