Mercy Koech
Flight Attendant
Nairobi,30
Summary
Dynamic leader with a proven track record at Green Forest Group of Hotels_restaurants, enhancing teamwork and customer satisfaction. Expert in kitchen staff coordination and problem-solving, achieving significant improvements in dining experience. Skilled in organization and excellent communication, adept at driving projects to completion with ACTS4Rwanda Kigali. Brings a blend of hard and soft skills to excel in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Waitress Supervisor
Green Forest Group of Hotels_restaurants
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Receptionist
Eastleigh Pharmaceuticals LTD
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Project Coordinator
ACTS4Rwanda Kigali
01.2021 - 06.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
Phone Operator
Bread of Life Mission
07.2020 - 01.2021
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
- Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
Education
Certificate - Health And Wellness
COOP Academy
Geneva Switzerland 03.2021
Certificate - First Aid And Disaster Management
St Johns Ambulance
Online 12.2016
Certificate - Highschool Certificate
Mogotio Girls High School
Baringo County 09.2016
Certificate - Primary School Education
Esageri Primary School
Baringo County 09.2012
Skills
High-volume dining
Timeline
Receptionist
Eastleigh Pharmaceuticals LTD
08.2023 - Current
Project Coordinator
ACTS4Rwanda Kigali
01.2021 - 06.2023
Phone Operator
Bread of Life Mission
07.2020 - 01.2021
Waitress Supervisor
Green Forest Group of Hotels_restaurants
Certificate - Health And Wellness
COOP Academy
Certificate - First Aid And Disaster Management
St Johns Ambulance
Certificate - Highschool Certificate
Mogotio Girls High School
Certificate - Primary School Education
Esageri Primary School
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