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MERCY KIARIE
Virtual Assistant (with Technical Expertise)
Nairobi
Summary
Dynamic professional with 3 years of experience as a Virtual Assistant and Community Development Officer, backed by 8 years as a Systems Administrator. Skilled in user onboarding, support, and issue resolution, with a strong technical foundation in Computer Science. Known for efficient communication, adaptability, and optimizing workflows using tools like Slack. Self-motivated, detail-oriented, and committed to delivering seamless user experiences and continuous improvement. Ready to bring a blend of technical expertise and problem-solving to elevate any team.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Community Development Officer/Virtual Executive Assistant
Intentionally Designed Solutions
01.2022 - 09.2024
- Developed and executed comprehensive communication strategies to engage with diverse stakeholders globally, resulting in outreach to 7000+ target market.
- Implemented targeted promotional activities and communication campaigns, resulting in acquisitions of 1000+ new community members and 500+ new users.
- Planned and executed community events, building and maintaining the relationship with the community, including accommodating all their needs and inquiries
- Utilized data management techniques to gather and analyze information, developed promotional materials to effectively market project initiatives and cultivate partnerships.
- Crafted and executed community outreach plans
- Moderated discussions and content
- Responded to community inquiries and feedback
- Worked with design and development teams for platform enhancement
- Reviewed data to gauge community interactions Identified strategies to enhance platform competitiveness
- Enhanced brand visibility
- Conducted research and compiled data to assist executives with strategic planning and project management.
- Scheduled and confirmed appointments for clients, customers, and executives to maximise time management.
- Arranged international travel, visas, accommodation, and itineraries for executives to facilitate seamless business operations.
- Handled sensitive information with discretion, adhering to data protection laws and company policies. Developed and maintained administrative processes to improve efficiency and support executive team productivity.
- Organized corporate events, including conferences and dinners, to enhance company culture and stakeholder engagement.
- Assisted in the preparation of contracts and negotiation documents, facilitating smooth business transactions.
- Managed diaries and organized meetings and appointments for senior executives to optimize their schedules.
System Administrator
Sumac Microfinance Bank Limited
09.2015 - 02.2023
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Completed reports detailing network and systems performance and downtime issues.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Reduced recovery time during system outages, meticulously developing and testing disaster recovery plans.
- Worked with users to determine areas of technology in need of improved usability.
Education
Bachelor of Science - Computer Science
University of London, Goldsmiths
United Kingdom 04.2001 -
BBA - Information Technology
Mount Kenya University
Kenya 04.2001 -
Diploma - Graphics Design
Uzuri Institute of Professional Studies
Kenya 04.2001 -
Skills
Project tracking
Monitoring and evaluation
Community engagement
Policy analysis
Knowledgeable in various system admin tools
ICT Competent: proficiency in Word, Excel, PowerPoint and Access MySQL, HRMS, Core Banking Systems among other ERPs
Team leadership
Interpersonal Skills: good interpersonal skills, marketing/PR skills and good leadership skills
Certification
Technical Support Fundamentals
Interests
Volunteering
Fashion design
Solving crossword puzzles
I enjoy tackling simple and complex crossword and codeword puzzles.
Timeline
Community Development Officer/Virtual Executive Assistant
Intentionally Designed Solutions
01.2022 - 09.2024
Technical Support Fundamentals
02-2020
System Administrator
Sumac Microfinance Bank Limited
09.2015 - 02.2023
Bachelor of Science - Computer Science
University of London, Goldsmiths
04.2001 -
BBA - Information Technology
Mount Kenya University
04.2001 -
Diploma - Graphics Design
Uzuri Institute of Professional Studies
04.2001 -
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