Mercy Jepchumba
Virtual Assistant
Nairobi,30
Summary
Dynamic Public Relations Officer with a proven track record at Koitalel Samoei University College, adept at campaign management and stakeholder relationship management. Successfully developed engaging marketing strategies that enhanced public awareness and customer engagement. Skilled in social media proficiency and committed to elevating client experiences through effective communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Public Relations Officer
Koitalel Samoei University College
01.2023 - 12.2025
- Developed strong relationships with club members, fostering a positive atmosphere for all participants.
- Enhanced brand image by developing and executing strategic public relations campaigns.
Virtual Assistant
Sense Networks
01.2023 - 08.2024
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Conferred with customers by telephone, chat or email to provide information.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Education
High School Diploma -
Our Lady of Victory
Eldoret 04.2001 -
Skills
Campaign management
Stakeholder relationship management
Reputation management
Communications management
Speech writing
Strategic planning
Communications strategies
Communications development
Corporate messaging
Project management
Certification
Virtual Assistant Certificate
Timeline
Public Relations Officer
Koitalel Samoei University College
01.2023 - 12.2025
Virtual Assistant
Sense Networks
01.2023 - 08.2024
High School Diploma -
Our Lady of Victory
04.2001 -