MERCY GRACE WANJERI KAMAU
Personal Assistant
Summary
I aspire to work in a mission-driven organization where I can leverage my skills, expertise, and experience as a Personal Assistant to make a meaningful impact. With a strong foundation in administrative support, executive assistance, and client relationship management, I am committed to contributing to an organization that values excellence, integrity, and efficiency. My goal is to enhance executive productivity, streamline operations, and provide exceptional support while fostering a positive and organized work environment.
A dedicated and detail-oriented Personal Assistant with extensive experience in administrative support, scheduling, and client relationship management. Skilled in managing executive calendars, handling correspondence, coordinating meetings, ensuring seamless communication between departments, and providing high-level assistance to C-suite executives. Committed to delivering exceptional organizational support, maintaining confidentiality, and enhancing workplace efficiency to drive business success.
Overview
15
15
years of professional experience
2013
2013
years of post-secondary education
Work History
Personal Virtual Assistant
LFG Accounting Services, LLC
12.2023 - 10.2024
- Company Overview: Financial Company
- Handled Customers inquiries and responding to their questions regarding the products and services offered
- Responding to emails promptly and providing accurate assistance
- Collaborated with sales, technical Support and operations team to resolve complex customer concerns
- Ensuring customer satisfaction by following up on previous interactions and pending issues
- Created and formatted documents, maintained organized files, and conducted research to support decision-making
- Efficiently managed data entry tasks to ensure accurate and timely input of information into databases and systems
- Maintaining Customer records in google workspace, Systematically organized online files and folders for easy access and retrieval of important documents
- Utilized Canva to create visually appealing documents, posters, and marketing materials that effectively communicate key messages
- Proactively completed additional tasks as assigned, demonstrating adaptability and a commitment to supporting team objectives
- Financial Company
Personal and Administrative Assistance
Bahai Investments Ltd.
05.2018 - 12.2023
- Company Overview: A real estate company specializing in the sale of subdivided land plots
- Ensured the office provided a positive and welcoming atmosphere for visitors and clients by promptly addressing their concerns and queries
- Fostered strong client relationships to uphold satisfaction and enhance the company's reputation
- Managed daily communication by handling incoming and outgoing calls, ensuring timely responses
- Scheduled and coordinated meetings between clients and the appropriate departments to ensure efficient communication and smooth operations
- Monitored and managed office supplies, equipment, and maintenance needs, ensuring a fully operational workplace to support team productivity
- Offered After-Sales Support by providing post-purchase assistance, such as title deed handover, and addressing any concerns
- Coordinated and confirmed client appointments, including property visits and site inspections, to ensure a seamless client experience
- Responded to client inquiries by providing basic information about available land listings and directing them to the appropriate sales consultant for further assistance
- Organized executive and team meetings by preparing agendas, taking detailed minutes, and ensuring follow-ups on key action items
- Conducted research on industry trends, competitor activities, and market insights, providing valuable reports to inform strategic decision-making
- A real estate company specializing in the sale of subdivided land plots
Personal and Administrative Assistance
Events & Promotion Ltd.
08.2009 - 04.2018
- Company Overview: Events company fronting 5 brands running about 10 commercial and individual events weekly
- Greeted and assisted visitors with professionalism and warmth, ensuring a welcoming experience
- Handled phone and in-person inquiries efficiently, providing accurate and timely responses
- Maintained strong relationships with stakeholders by promptly addressing their concerns and providing necessary support
- Followed up with customers before and after service delivery to ensure satisfaction and address any additional needs
- Managed customer interactions, ensuring their needs were met and issues resolved smoothly
- Maintained an organized filing system for easy access to customer records and business information
- Assisted in scheduling and coordinating appointments to enhance customer service and business efficiency
- Supported team members in resolving customer-related challenges, fostering a positive and solution-driven environment
- Monitored office stock levels, ensuring essential supplies were available to support smooth operations
- Ensured timely follow-ups on inquiries and service requests to enhance customer satisfaction
- Events company fronting 5 brands running about 10 commercial and individual events weekly
Education
BUSINESS MANAGEMENT DIPLOMA -
Kenya Institute of Management
HUMAN RESOURCE MANAGEMENT CERTIFICATE -
Institute of Human Resource Management
07.2017 - 10.2017
Skills
Interpersonal Skills
Accomplishments
- Enhanced Client and Visitor Experience by providing exceptional customer service and professional assistance, maintaining a 90% satisfaction rate among executives, clients, and visitors.
- Developed and implemented an efficient filing system, both physical and digital, ensuring easy access, secure storage, and streamlined document retrieval.
- Ensured Seamless Executive Support by successfully managing unexpected challenges while meeting executive and client expectations, enhancing satisfaction and securing repeat business and referrals.
Timeline
Personal Virtual Assistant
LFG Accounting Services, LLC
12.2023 - 10.2024
Personal and Administrative Assistance
Bahai Investments Ltd.
05.2018 - 12.2023
HUMAN RESOURCE MANAGEMENT CERTIFICATE -
Institute of Human Resource Management
07.2017 - 10.2017
Personal and Administrative Assistance
Events & Promotion Ltd.
08.2009 - 04.2018
BUSINESS MANAGEMENT DIPLOMA -
Kenya Institute of Management
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