Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista
Open To Work
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Mercy Gikonyo

Kenya

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

BaristaHead WaiterWaitress

Work Type

Full Time

Location Preference

On-Site
Location: Kenya, KE
Open to relocation: Yes

Salary Range

Sh104000/yr - Sh200000/yr

Important To Me

Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Summary

Hospitality Professional experienced in customer service and team collaboration. Enhanced guest satisfaction through effective conflict resolution and adherence to food safety standards. Delivered exceptional dining experiences in fast-paced environments, demonstrating adaptability and strong teamwork skills.

Overview

5
5
years of professional experience

Work History

Barista

Alas & co Restaurant
Thika, Kenya
12.2025 - Current
  • Prepared and served a variety of coffee and espresso beverages.
  • Guided customers in menu selections and tailored recommendations to enhance their experience.
  • Operated coffee-making equipment and ensured proper functionality.
  • Worked with team members to optimize service flow during peak hours, improving customer satisfaction.
  • Maintained cleanliness and organization of the coffee station and dining area.
  • Managed inventory by restocking supplies and monitoring product levels.
  • Addressed customer inquiries and resolved issues promptly to maintain a positive dining experience.

Head Waiter

Echoes Bar and Restaurant
Lower Kabete, Kenya
02.2022 - 05.2024
  • Supervised dining room operations, enhancing service flow and guest satisfaction.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery.
  • Trained and mentored junior staff on service standards and menu knowledge.
  • Resolved guest inquiries and complaints, improving overall service quality.
  • Assisted in managing reservations and seating arrangements for large parties.

Waitress

Cascade restaurant
Thika, Kenya
01.2021 - 01.2022
  • Served food and beverages promptly, ensuring adherence to presentation standards.
  • Delivered friendly service, contributing to positive guest dining experiences.
  • Took customer orders accurately and communicated with kitchen staff.
  • Handled customer inquiries and resolved issues in a professional manner.
  • Coordinated with team members to streamline restaurant operations.

Education

Certificate of Barista And Mixology - Barista And Mixology

Transafric Collage
Thika , Kenya
08.2025 - 10.2025

Certificate In Hospitality Management - Hospitality

Sensei Institute of Technology
06.2020 - 08.2020

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Food safety standards
  • Menu development
  • Staff training

Languages

English
First Language
English
Proficient (C2)
C2

Timeline

Barista

Alas & co Restaurant
12.2025 - Current

Certificate of Barista And Mixology - Barista And Mixology

Transafric Collage
08.2025 - 10.2025

Head Waiter

Echoes Bar and Restaurant
02.2022 - 05.2024

Waitress

Cascade restaurant
01.2021 - 01.2022

Certificate In Hospitality Management - Hospitality

Sensei Institute of Technology
06.2020 - 08.2020
Mercy Gikonyo