Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing
Summary
Hospitality Professional experienced in customer service and team collaboration. Enhanced guest satisfaction through effective conflict resolution and adherence to food safety standards. Delivered exceptional dining experiences in fast-paced environments, demonstrating adaptability and strong teamwork skills.
Overview
5
5
years of professional experience
Work History
Barista
Alas & co Restaurant
Thika, Kenya
12.2025 - Current
Prepared and served a variety of coffee and espresso beverages.
Guided customers in menu selections and tailored recommendations to enhance their experience.
Operated coffee-making equipment and ensured proper functionality.
Worked with team members to optimize service flow during peak hours, improving customer satisfaction.
Maintained cleanliness and organization of the coffee station and dining area.
Managed inventory by restocking supplies and monitoring product levels.
Addressed customer inquiries and resolved issues promptly to maintain a positive dining experience.
Head Waiter
Echoes Bar and Restaurant
Lower Kabete, Kenya
02.2022 - 05.2024
Supervised dining room operations, enhancing service flow and guest satisfaction.
Coordinated with kitchen staff to ensure timely food preparation and delivery.
Trained and mentored junior staff on service standards and menu knowledge.
Resolved guest inquiries and complaints, improving overall service quality.
Assisted in managing reservations and seating arrangements for large parties.
Waitress
Cascade restaurant
Thika, Kenya
01.2021 - 01.2022
Served food and beverages promptly, ensuring adherence to presentation standards.
Delivered friendly service, contributing to positive guest dining experiences.
Took customer orders accurately and communicated with kitchen staff.
Handled customer inquiries and resolved issues in a professional manner.
Coordinated with team members to streamline restaurant operations.
Education
Certificate of Barista And Mixology - Barista And Mixology
Transafric Collage
Thika , Kenya
08.2025 - 10.2025
Certificate In Hospitality Management - Hospitality
Sensei Institute of Technology
06.2020 - 08.2020
Skills
Customer service
Team collaboration
Conflict resolution
Time management
Food safety standards
Menu development
Staff training
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Barista
Alas & co Restaurant
12.2025 - Current
Certificate of Barista And Mixology - Barista And Mixology
Transafric Collage
08.2025 - 10.2025
Head Waiter
Echoes Bar and Restaurant
02.2022 - 05.2024
Waitress
Cascade restaurant
01.2021 - 01.2022
Certificate In Hospitality Management - Hospitality