MERCY CHEROTICH
Kenyan,52027
Summary
Experienced Office Manager with noted experience in administrative management, experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Zoscales Partners
05.2022 - Current
- Evaluate employee records and productivity and submit evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversee office inventory activities by ordering and requisitions.
- Coordinate special projects and manage schedules.
- Update reports, manage accounts, and generate reports for company database.
- Create, maintain and update filing systems for paper and electronic documents.
- Improve safety procedures to promote employee well-being and safety and protect company from potential liability.
- Manage office operations while scheduling appointments for department managers.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Control finances to lower costs and keep business operating within budget.
- Maintain computer and physical filing systems.
- Establish workflow processes, monitor daily productivity, and implement modifications to improve overall performance of personnel.
Assistant Administrator,
Kanad Systems LTD
02.2018 - 04.2020
- Coordinate office activities and operations.
- Manage agendas, travel arrangements, appointments for top management.
- Support budgeting and bookkeeping procedures.
- Create and update records and databases with personnel and financial data.
- Maintaining a clean and enjoyable working environment.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Managed purchasing, stocking and organizing inventory.
- Evaluated correspondence, contracts and other business documentation for accuracy.
- Documented all communication between relevant stakeholders such as vendors and customers.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Consultant
Simba Corporation
09.2015 - 05.2016
- Ensure that prospects are managed and Maintained throughout their entire lifespan.
- Compile and update listings of prospects.
- Cultivate industry knowledge, Brand and Product Knowledge.
- Ensure that all procedures and documentations pertaining any Sales are duly completed.
- Participate in company events.
- Ensure that all payments are collected before Delivery.
- Answer all phone calls and give out information as dictated by policy/procedure.
- Maintain an awareness of local market competition conditions and industry trends.
- Comply with reporting.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Increased business with improved marketing and customer service strategies, resulting in customer retention and rise in sales.
Sales Representative
Keromatt limited
01.2014 - 12.2014
- Reconciliation and book keeping of daily sales.
- Identifying sales opportunities.
- Ensure that all procedures and documentations pertaining any Sales are duly completed.
- Market Survey.
- Participate in company events.
- Ensure that all payments are collected before Delivery.
- Attending to clients’ complaints and needs.
- Keeping of clients’ records.
- Co-ordination and supervision of the team members.
- Maintain an awareness of local market competition conditions and industry trends.
- Comply with reporting.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Sales and Marketing Executive
Sanlam
11.2012 - 09.2013
- Managed a sale force for Pan Africa life that was responsible for effective sales and distribution of life products and services within the region.This led to product presence and service availability throughout kisumu town and its environs.
- Planned sales targets with my sales Team and made sure we got the maximum sales through strategies like route planning and sales coordination.A market tactic that saw my team increase sales tremendously within the first three months.
- Initiated customer relationship management strategies that increased customer loyalty and retention in the face of stiff competition.
- Executed promotional strategies to attract customers throughout Nyanza and managed to establish market presence.
- Facilitated market surveys and analysis on behalf of the company.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Education
BACHELOR - COMMERCE (BUSINESS MANAGEMENT
CATHOLIC UNIVERSITY oF EASTERN AFRICA
Nairobi, KenyaDIPLOMA - BUSINESS ADMINISTRATION
KENYA INSTITUTE oF MANAGEMENT
NairobiCERTIFIED PUBLIC SECRETARY - CPS
KASNEB
NairobiCERTIFICATE IN COMPUTER PACKAGES - IT
NIKHSHAM SINGH PURAN INSTITUTE,
Kericho10-2009
SECONDARY EDUCATION - IGCSE
Mlimani High School
Kericho11-2009
Skills
- Computer proficiency
- Customer service
- Data management
- Clerical
- Analytical skills
- Database administration
- Project Management
- Administrative Support
- Office Management
- Budgeting Expertise
- Travel Coordination
- Policy and Procedure Modification
- Budget Administration
- Event Coordination
Timeline
Office Manager
Zoscales Partners
05.2022 - Current
Assistant Administrator,
Kanad Systems LTD
02.2018 - 04.2020
Sales Consultant
Simba Corporation
09.2015 - 05.2016
Sales Representative
Keromatt limited
01.2014 - 12.2014
Sales and Marketing Executive
Sanlam
11.2012 - 09.2013
BACHELOR - COMMERCE (BUSINESS MANAGEMENT
CATHOLIC UNIVERSITY oF EASTERN AFRICA
DIPLOMA - BUSINESS ADMINISTRATION
KENYA INSTITUTE oF MANAGEMENT
CERTIFIED PUBLIC SECRETARY - CPS
KASNEB
CERTIFICATE IN COMPUTER PACKAGES - IT
NIKHSHAM SINGH PURAN INSTITUTE,
SECONDARY EDUCATION - IGCSE
Mlimani High School
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