Hi, I’m
MERCY CHEROTICH
OFFICE MANAGER
Kenyan,Nairobi
The mind is everything. What you think, you become.
Gautama Buddha
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
years of professional experience
9
years of post-secondary education
Work History
Zoscales Partners Nairobi
Office Manager
05.2022 - Current
Job overview
- Evaluate employee records and productivity and submit evaluation reports.
- Oversee office inventory activities by ordering and requisitions.
- Coordinate special projects and manage schedules.
- Update reports, manage accounts, and generate reports for company database.
- Create, maintain and update filing systems for paper and electronic documents.
- Improve safety procedures to promote employee well-being and safety and protect company from potential liability.
- Manage office operations while scheduling appointments for department managers.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Control finances to lower costs and keep business operating within budget.
- Maintain computer and physical filing systems.
- Establish workflow processes, monitor daily productivity, and implement modifications to improve overall performance of personnel.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project performance to identify areas of improvement and make adjustments.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Volunteered to help with special projects of varying degrees of complexity.
- Updated and maintained confidential databases and records.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Kanad Systems LTDNairobi
Assistant Administrator,
02.2018 - 04.2020
Job overview
- Coordinate office activities and operations.
- Manage agendas, travel arrangements, appointments for top management.
- Support budgeting and bookkeeping procedures.
- Create and update records and databases with personnel and financial data.
- Maintaining a clean and enjoyable working environment.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Managed purchasing, stocking and organizing inventory.
- Evaluated correspondence, contracts and other business documentation for accuracy.
- Documented all communication between relevant stakeholders such as vendors and customers.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Simba CorporationNairobi
Sales Consultant
09.2015 - 05.2016
Job overview
- Ensure that prospects are managed and Maintained throughout their entire lifespan.
- Compile and update listings of prospects.
- Cultivate industry knowledge, Brand and Product Knowledge.
- Ensure that all procedures and documentations pertaining any Sales are duly completed.
- Participate in company events.
- Ensure that all payments are collected before Delivery.
- Answer all phone calls and give out information as dictated by policy/procedure.
- Maintain an awareness of local market competition conditions and industry trends.
- Comply with reporting.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Increased business with improved marketing and customer service strategies, resulting in customer retention and rise in sales.
Keromatt limitedKericho
Sales Representative
01.2014 - 12.2014
Job overview
- Reconciliation and book keeping of daily sales.
- Identifying sales opportunities.
- Ensure that all procedures and documentations pertaining any Sales are duly completed.
- Market Survey.
- Participate in company events.
- Ensure that all payments are collected before Delivery.
- Attending to clients’ complaints and needs.
- Keeping of clients’ records.
- Co-ordination and supervision of the team members.
- Maintain an awareness of local market competition conditions and industry trends.
- Comply with reporting.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Pan Africa Life Assurance LtdKisumu
Sales and Marketing Executive
11.2012 - 09.2013
Job overview
- Managed a sale force for Pan Africa life that was responsible for effective sales and distribution of life products and services within the region.This led to product presence and service availability throughout kisumu town and its environs.
- Planned sales targets with my sales Team and made sure we got the maximum sales through strategies like route planning and sales coordination.A market tactic that saw my team increase sales tremendously within the first three months.
- Initiated customer relationship management strategies that increased customer loyalty and retention in the face of stiff competition.
- Executed promotional strategies to attract customers throughout Nyanza and managed to establish market presence.
- Facilitated market surveys and analysis on behalf of the company.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Education
CATHOLIC UNIVERSITY oF EASTERN AFRICA
BACHELOR from COMMERCE (BUSINESS MANAGEMENT
01.2016 - 05.2019
KENYA INSTITUTE oF MANAGEMENTNairobi
DIPLOMA from BUSINESS ADMINISTRATION
06.2015 - 05.2016
KASNEBNairobi
CERTIFIED PUBLIC SECRETARY from CPS
01.2015 - 05.2015
NIKHSHAM SINGH PURAN INSTITUTE, Kericho
CERTIFICATE IN COMPUTER PACKAGES from IT
08.2009 - 10.2009
Mlimani High SchoolKericho
SECONDARY EDUCATION from IGCSE
01.2006 - 11.2009
Skills
Customer Service
Referees
Mr. Kipruto Chirchir
General Manager, Kanad System LTD.
Nairobi
Info@kanadsystemsltd.com
0721853303
Mr. O’brain Kipsowe
Supervsor: Renault Kenya, Simba Colt Motors.
Nairobi.
obrainkips@gmail.com
TEL: 0724878404
Mr. Stephen Olika
Manager: Keromatt Ltd.
Kericho.
TEL: 0737444992
Ruth Wanjiru
Principal : Zoscales Partners.
Nairobi.
TEL: 0725870311
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Zoscales Partners
05.2022 - Current
Assistant Administrator,
Kanad Systems LTD
02.2018 - 04.2020
CATHOLIC UNIVERSITY oF EASTERN AFRICA
BACHELOR from COMMERCE (BUSINESS MANAGEMENT
01.2016 - 05.2019
Sales Consultant
Simba Corporation
09.2015 - 05.2016
KENYA INSTITUTE oF MANAGEMENT
DIPLOMA from BUSINESS ADMINISTRATION
06.2015 - 05.2016
KASNEB
CERTIFIED PUBLIC SECRETARY from CPS
01.2015 - 05.2015
Sales Representative
Keromatt limited
01.2014 - 12.2014
Sales and Marketing Executive
Pan Africa Life Assurance Ltd
11.2012 - 09.2013
NIKHSHAM SINGH PURAN INSTITUTE,
CERTIFICATE IN COMPUTER PACKAGES from IT
08.2009 - 10.2009
Mlimani High School
SECONDARY EDUCATION from IGCSE
01.2006 - 11.2009
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