Mercy Cherono

With 4 years of experience in high-end hotel environments, I am a dedicated and customer-focused waiter. Throughout my career, I have consistently demonstrated my ability to provide exceptional service, enhance guest experiences, and maintain a positive dining atmosphere. My extensive menu knowledge across various cuisines, proficiency in using POS systems, and effective communication skills have allowed me to cater to a diverse clientele. Committed to teamwork, I thrive in fast-paced settings and consistently deliver high-quality service.

• Consistently Recognized for Service Excellence: Received multiple "Employee of the Month" awards for outstanding customer service and guest satisfaction in a high-volume hotel restaurant.
• Increased Sales: Contributed to a 50% increase in daily sales by upselling menu items and promoting special events.
• Training and Mentorship: Assisted in training new staff members, improving their service skills and product knowledge, leading to enhanced team performance.
• Guest Satisfaction: Maintained a guest satisfaction rating of 80% on feedback surveys, reflecting dedication to high-quality service.
• Event Coordination: Successfully supported the coordination of special events, ensuring seamless service and guest experiences.

• Food Safety Certification: Certified in food safety and hygiene practices, ensuring compliance with health regulations.
• Experienced in working in diverse environments, with a strong understanding of Middle Eastern hospitality and customs, ensuring respectful and personalized service to all guests.
• Fluent in English and conversational in Arabic, enabling effective communication with a wide range of guests and enhancing their dining experience.
• Recognized for reliability and commitment, consistently available for flexible shifts, including weekends and holidays.
• Enthusiastic about exploring culinary trends and enhancing menu knowledge, committed to providing informed recommendations to guests.
• Effective collaborator with a positive attitude, known for fostering a harmonious work environment that enhances overall service quality.
• Strong ability to prioritize tasks effectively in a fast-paced environment, ensuring timely meal service.
• Excellent interpersonal skills, fostering positive relationships with kitchen staff and front-of-house teams.
• Flexible and willing to take on various roles within the kitchen, from food prep to cleaning, to support team needs.