MERCY CHELIMO
Project Manager
Nairobi,Nairobi
Summary
Strategic thinker demonstrating perseverance and critical thinking skills. Commended for commercial flair and advanced customer service skills. Prepared to apply enthusiasm, curiosity and team spirit to achieve success. Detail-focused with solid business acumen and problem-solving abilities. Adaptable and highly organized, confidently navigates new technologies and systems. Experienced in office environments and adaptable to changing policies, procedures and requirements.
Work History
Digital Marketing Associate
Professional Marketing Services
11.2022 - Current
- Developed and implemented overarching social media strategies, informing decision-making on future campaigns
- Increased engagements by at least 90%, reach by at least 80% and impressions by at least 95%
- Conceptualized unique and on-trend brand identity, personality and stories
- Served as brand guardian and implemented consistent visual identity
- Performed regular research to stay abreast of emerging social trends, retaining position as industry leaders.
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines.
- Identified appropriate KPIs and reported key metrics from digital campaigns.
Customer Service Intern
Access Bank
01.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
Volunteer Children Officer
Baringo County Childrens' Department
01.2016 - 03.2016
- Promoted community integration by providing extensive physical, emotional and social support
- Visited home environments to help clients develop life, technical and job skills
- Provided written and electronic reports of conducted work in accordance to policies and procedures
- Reported child abuse in accordance with legal standards of mandatory reporters
- Managed complex caseload of up 15 vulnerable families through strategic caseload prioritization
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Education
Certificate in Professional Marketing: Marketing -
12.2019
Bachelor of Business Information Systems - Information Technology
06.2018
High School Diploma -
12.2013
Skills
- Campaign Development
- Professional Correspondence
- Detail Orientation
- Project Planning
- Conflict Management
- Project Proposals
- Cross-Functional Collaboration
- Client Relations
- Quality Assurance and Control
- Sales and Marketing
- Workflow Planning
- Leading Projects
- Forecasting
POSITION
PROJECT ASSISSTANT MANAGER
Affiliations
Time Management and Prioritization | Leadership | Business Acumen | Performance management | Mediation & Problem-Solving | Business Value Propositions | Strategic Planning | Needs Assessment | Relationship Development | Client Relations | Customer Service | Business Development | Negotiations | Brand Management
Accomplishments
Ibrahim Awange
Digital Media Manager, PMS
Tel: +254 (0) 728047170
ibrahimawange@gmail.com
Reuben Komen
Manager, Transnational bank
Tel: +254 (0) 725939551
Dr. Henry Muchiri
Academic Director, Strathmore University
Tel: (072) 426-1602;
Email: hmuchiri@strathmore.edu
Timeline
Digital Marketing Associate - Professional Marketing Services
11.2022 - Current
Customer Service Intern - Access Bank
01.2017
Volunteer Children Officer - Baringo County Childrens' Department
01.2016 - 03.2016
Chartered Institute of Marketing - Certificate in Professional Marketing: Marketing,
Strathmore University - Bachelor of Business Information Systems, Information Technology
Kapropita Girls' High School - High School Diploma,
Similar Profiles
LYDIA KANINI MUENDOLYDIA KANINI MUENDO
Group Human Resource and Administration Manager at Professional Marketing Services GroupGroup Human Resource and Administration Manager at Professional Marketing Services Group
Sheryl Ann MolejonSheryl Ann Molejon
District Business Manager at Professional Insights MarketingDistrict Business Manager at Professional Insights Marketing
Tanuja PremlalTanuja Premlal
Gauteng Operational Coordinator- Professional Mark at Professional Field Marketing PTY (LTD)Gauteng Operational Coordinator- Professional Mark at Professional Field Marketing PTY (LTD)