CRM
MERCY CHEBET
NAIROBI
Summary
Driven and resourceful administrative professional with 2+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Executive Assistant
Emrok Tea Factory, EPZ
Nairobi
06.2021 - Current
- Utilized CRM tool to maintain client data, track transaction progress, and generate referrals.
- Improved lead follow-up workflows, resulting in increased conversion rates.
- Communicated with clients via phone and email, ensuring they were updated on transactions.
- Managed office administration tasks, including systematic filing, minute-taking, and backing up computer files.
- Assisted with content production, coordinating photo and video shoots, and contributing to content strategy.
- Executed marketing activities, such as ordering property signs, distributing online flyers, and managing online property portals.
- Conducted market research to identify industry trends, market conditions, and customer preferences.
- Demonstrated a commitment to continuous learning and growth within the role.
- Provided a hospitable experience to office guests and team members.
Project Coordinator
Taifa Teule Leadership Programme
Nairobi
01.2021 - 03.2021
- Managed execution of project focused on planting trees and painting Muthaiga police station
- Evaluated project to assess its impact and effectiveness resulting to 100% project completion
- Established rapport and engaged with stakeholders to build lasting professional relationships
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Monitored project progress, identified risks and took corrective action as needed.
Sales and Customer Service Representative
Tiro Tech Solutions
Nairobi
05.2020 - 12.2020
- Monitored pricing activity across over 20 products, successfully reducing errors to zero whilst increasing accuracy by 80%
- Collaborated with internal departments to resolve customer discrepancies and promptly acknowledge orders within 24 hours as per SLAs, achieving 98% customer satisfaction rating
- Developed strategic pricing programs and sent weekly updates for 150+ customers, resulting in 25% growth in incoming sales opportunities
- Created 100+ Monthly Finance Pricing Reports to enable executives’ visibility on pricing process integrity, increasing management insights by 70%.
Project Management Intern
Bomet County Office of
BOMET
03.2017 - 12.2017
- Conducted research on improvement of customer experience and identified 20 areas for optimization based on customer feedback, increasing customer retention rate by 22%
- Drafted 24 detailed reports to provide stakeholders with progress updates on 5 projects, resulting in improved project success rate of 12%
- Gathered and organized data from 10 vendors to consolidate performance metrics, enhancing overall project efficiency by 8%.
- Assisted project managers by tracking, organizing and analyzing project financial information
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Tracked project performance to analyze successful completion of short- and long-term goals
- Identified project scopes, constraints, risks and deadlines
- Supported project managers in managing schedules and milestones
- Prepared and filed documents and collected data to track performance and efficiency
Education
Bachelor of Arts - Political Science and Public Administration
MOI UNIVERSITY
ELDORET 01.2015 - 12.2019
Skills
Verbal And Written Communication
undefinedSoftware
SEO
Timeline
Executive Assistant
Emrok Tea Factory, EPZ
06.2021 - Current
Project Coordinator
Taifa Teule Leadership Programme
01.2021 - 03.2021
Sales and Customer Service Representative
Tiro Tech Solutions
05.2020 - 12.2020
Project Management Intern
Bomet County Office of
03.2017 - 12.2017
Bachelor of Arts - Political Science and Public Administration
MOI UNIVERSITY
01.2015 - 12.2019
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