CRM
MERCY CHEBET
NAIROBI
Summary
Driven and resourceful administrative professional with 2+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Executive Assistant
Emrok Tea Factory, EPZ
Nairobi
06.2021 - Current
- Utilized CRM tool to maintain client data, track transaction progress, and generate referrals.
- Improved lead follow-up workflows, resulting in increased conversion rates.
- Communicated with clients via phone and email, ensuring they were updated on transactions.
- Managed office administration tasks, including systematic filing, minute-taking, and backing up computer files.
- Assisted with content production, coordinating photo and video shoots, and contributing to content strategy.
- Executed marketing activities, such as ordering property signs, distributing online flyers, and managing online property portals.
- Conducted market research to identify industry trends, market conditions, and customer preferences.
- Demonstrated a commitment to continuous learning and growth within the role.
- Provided a hospitable experience to office guests and team members.
Project Coordinator
Taifa Teule Leadership Programme
Nairobi
01.2021 - 03.2021
- Managed execution of project focused on planting trees and painting Muthaiga police station
- Evaluated project to assess its impact and effectiveness resulting to 100% project completion
- Established rapport and engaged with stakeholders to build lasting professional relationships
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Monitored project progress, identified risks and took corrective action as needed.
Sales and Customer Service Representative
Tiro Tech Solutions
Nairobi
05.2020 - 12.2020
- Monitored pricing activity across over 20 products, successfully reducing errors to zero whilst increasing accuracy by 80%
- Collaborated with internal departments to resolve customer discrepancies and promptly acknowledge orders within 24 hours as per SLAs, achieving 98% customer satisfaction rating
- Developed strategic pricing programs and sent weekly updates for 150+ customers, resulting in 25% growth in incoming sales opportunities
- Created 100+ Monthly Finance Pricing Reports to enable executives’ visibility on pricing process integrity, increasing management insights by 70%.
Project Management Intern
Bomet County Office of
BOMET
03.2017 - 12.2017
- Conducted research on improvement of customer experience and identified 20 areas for optimization based on customer feedback, increasing customer retention rate by 22%
- Drafted 24 detailed reports to provide stakeholders with progress updates on 5 projects, resulting in improved project success rate of 12%
- Gathered and organized data from 10 vendors to consolidate performance metrics, enhancing overall project efficiency by 8%.
- Assisted project managers by tracking, organizing and analyzing project financial information
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Tracked project performance to analyze successful completion of short- and long-term goals
- Identified project scopes, constraints, risks and deadlines
- Supported project managers in managing schedules and milestones
- Prepared and filed documents and collected data to track performance and efficiency
Education
Bachelor of Arts - Political Science and Public Administration
MOI UNIVERSITY
ELDORET 01.2015 - 12.2019
Skills
Verbal And Written Communication
Data Collection
Administrative Tasks
Project Reports
Problem Solving
Highly Organized
Evaluation Reports
Progress Reports
Logistics Support
Spreadsheet management
Process optimization
Office administration
Meeting minutes
Software
SEO
Timeline
Executive Assistant
Emrok Tea Factory, EPZ
06.2021 - Current
Project Coordinator
Taifa Teule Leadership Programme
01.2021 - 03.2021
Sales and Customer Service Representative
Tiro Tech Solutions
05.2020 - 12.2020
Project Management Intern
Bomet County Office of
03.2017 - 12.2017
Bachelor of Arts - Political Science and Public Administration
MOI UNIVERSITY
01.2015 - 12.2019