CRM
MERCY CHEBET
NAIROBI
Summary
Driven and resourceful administrative professional with 2+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Executive Assistant
Emrok Tea Factory, EPZ
Nairobi
06.2021 - Current
- Organized and streamlined key documents for team of 5 executives, streamlining operations by 35%
- Effectively managed high-volume phone calls, responding to inquiries in timely manner to maintain customer relations
- Developed and implemented effective visitor screening protocol, ensuring safety of office while preserving staff time by 20%
- Prioritized conflicting needs while simultaneously maintaining 100% accuracy of scheduling for executives & handling high-volume executive calendars
- Procured & managed office supplies budget of 150k, reducing costs by 30%
- Processed financial requests from staff & maintained accurate records of expenditures, designed protocols which led to increase in efficiency by 10%.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries
- Screened calls and emails and initiated actions to respond or direct messages for managers
Project Coordinator
Taifa Teule Leadership Programme
Nairobi
01.2021 - 03.2021
- Managed execution of project focused on planting trees and painting Muthaiga police station
- Evaluated project to assess its impact and effectiveness resulting to 100% project completion
- Established rapport and engaged with stakeholders to build lasting professional relationships
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Monitored project progress, identified risks and took corrective action as needed.
Sales and Customer Service Representative
Tiro Tech Solutions
Nairobi
05.2020 - 12.2020
- Monitored pricing activity across over 20 products, successfully reducing errors to zero whilst increasing accuracy by 80%
- Collaborated with internal departments to resolve customer discrepancies and promptly acknowledge orders within 24 hours as per SLAs, achieving 98% customer satisfaction rating
- Developed strategic pricing programs and sent weekly updates for 150+ customers, resulting in 25% growth in incoming sales opportunities
- Created 100+ Monthly Finance Pricing Reports to enable executives’ visibility on pricing process integrity, increasing management insights by 70%.
Project Management Intern
Bomet County Office of
BOMET
03.2017 - 12.2017
- Conducted research on improvement of customer experience and identified 20 areas for optimization based on customer feedback, increasing customer retention rate by 22%
- Drafted 24 detailed reports to provide stakeholders with progress updates on 5 projects, resulting in improved project success rate of 12%
- Gathered and organized data from 10 vendors to consolidate performance metrics, enhancing overall project efficiency by 8%.
- Assisted project managers by tracking, organizing and analyzing project financial information
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Tracked project performance to analyze successful completion of short- and long-term goals
Education
Bachelor of Arts - Political Science and Public Administration
MOI UNIVERSITY
ELDORET 01.2015 - 12.2019
Skills
Document managementAdministrative support
Research and analysis
Documentation abilities
Managing Calendars
Managing office Supplies
Documentation and reporting
Advanced MS Office Suite
Verbal and Written Communication
Report analysis
Managing Office Supplies
Scheduling Meetings
Proficient In Microsoft Office
Verbal And Written Communication
Software
SEO
Timeline
Executive Assistant
Emrok Tea Factory, EPZ
06.2021 - Current
Project Coordinator
Taifa Teule Leadership Programme
01.2021 - 03.2021
Sales and Customer Service Representative
Tiro Tech Solutions
05.2020 - 12.2020
Project Management Intern
Bomet County Office of
03.2017 - 12.2017
Bachelor of Arts - Political Science and Public Administration
MOI UNIVERSITY
01.2015 - 12.2019