CRM
MERCY CHEBET
Summary
Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.
Overview
4
4
years of professional experience
Work History
Executive Assistant
Emrok Tea Factory, EPZ
06.2021
- Organized and streamlined key documents for team of 5 executives, streamlining operations by 35%
- Effectively managed high-volume phone calls, responding to inquiries in a timely manner to maintain customer relations
- Developed and implemented effective visitor screening protocol, ensuring safety of the office while preserving staff time by 20%
- Prioritized conflicting needs while simultaneously maintaining 100% accuracy of scheduling for executives & handling high-volume executive calendars
- Procured & managed office supplies budget of 150k, reducing costs by 30%
- Processed financial requests from staff & maintained accurate records of expenditures, designed protocols which led to an increase in efficiency by 10%.
Project coordinator
Taifa Teule Leadership Programme
01.2021 - 03.2021
Project Coordinator
Taifa Teule Leadership
01.2021 - 03.2021
- Managed the execution of a project focused on planting trees and painting Muthaiga police station
- Evaluated the project to assess its impact and effectiveness.
Sales and Customer Service Representative
Tiro Tech Solutions
05.2020 - 12.2020
- Monitored pricing activity across over 20 products, successfully reducing errors to zero whilst increasing accuracy by 80%
- Collaborated with internal departments to resolve customer discrepancies and promptly acknowledge orders within 24 hours as per SLAs, achieving a 98% customer satisfaction rating
- Developed strategic pricing programs and sent weekly updates for 150+ customers, resulting in a 25% growth in incoming sales opportunities
- Created 100+ Monthly Finance Pricing Reports to enable executives’ visibility on pricing process integrity, increasing management insights by 70%.
Project management Intern
Bomet County Office of
03.2017 - 12.2017
- Conducted research on the improvement of customer experience and identified 20 areas for optimization based on customer feedback, increasing customer retention rate by 22%
- Drafted 24 detailed reports to provide stakeholders with progress updates on 5 projects, resulting in improved project success rate of 12%
- Gathered and organized data from 10 vendors to consolidate performance metrics, enhancing overall project efficiency by 8%.
Education
Bachelor of Arts - Political Science and Public Administration
MOI UNIVERSITY
Skills
SKILLS & INTERESTSData entryData collectionProgram supportDocument managementProblem resolutionLogistics coordinationMaintain filing systemsAdministrative support
Research and analysis
Documentation abilities
Project Management
Research reporting
Database searches
Search Engine Optimization
Documentation and reporting
Filing and data archiving
Advanced MS Office Suite
Staff Management
Project planning
Report analysis
Software
SEO
Timeline
Executive Assistant
Emrok Tea Factory, EPZ
06.2021
Project coordinator
Taifa Teule Leadership Programme
01.2021 - 03.2021
Project Coordinator
Taifa Teule Leadership
01.2021 - 03.2021
Sales and Customer Service Representative
Tiro Tech Solutions
05.2020 - 12.2020
Project management Intern
Bomet County Office of
03.2017 - 12.2017
Bachelor of Arts - Political Science and Public Administration
MOI UNIVERSITY