MERCY AWUOR ONYANGO
WAITRESS
SHARJAH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
WAITRESS
MOVENPICK HOTEL
1 2022 - 1 2024
- Greet and seat customers, presenting menus and daily specials
- Serve food and beverages to customers, ensuring orders are correct and addressing any special dietary needs or requests
- Handle customers inquiries and complaints in professional and courteous manner
- Maintain cleanliness and organization of dining areas.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
WAITRESS
THE CARNIVORE RESTAURANT
2019.01 - 2021.01
- Accurately take and relay orders to kitchen staff
- Provided friendly and efficient service
- Stayed updated on industry trends, new products, and techniques
- Foster welcoming environment.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
Education
CERTIFICATION IN BUSINESS ADMINISTRATION -
NAIROBI INSTITUTE OF BUSINESS STUDIES
Nairobi,kenya 2020.01 - 2022.05
MASS COMMUNICATIONS - undefined
KENYA FILM SCHOOL
2018.01 - 2019.05
Hospitality
NAIROBI INSTITUTE OF BUSINESS STUDIES
Nairobi, Kenya2017
Skills
- Information management
- Analytical skills
- Problem solving
- Communication skills
- Microsoft Office
- Conflict resolution
- Multitasking and Prioritization
- Telephone Etiquette
- Front Desk Management
- Administrative Support
Timeline
CERTIFICATION IN BUSINESS ADMINISTRATION -
NAIROBI INSTITUTE OF BUSINESS STUDIES
2020.01 - 2022.05
WAITRESS
THE CARNIVORE RESTAURANT
2019.01 - 2021.01
MASS COMMUNICATIONS - undefined
KENYA FILM SCHOOL
2018.01 - 2019.05
WAITRESS
MOVENPICK HOTEL
1 2022 - 1 2024
Hospitality
NAIROBI INSTITUTE OF BUSINESS STUDIES
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