Mercy Achieng
Mombasa
Summary
Energetic Hostess / Waitress with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Hostess / Waitress
SAROVA WHITESANDS RESORT
06.2020 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Listen to any complaints that patrons have and address them appropriately.
Cashier
PRIDEINN PARADISE HOTEL
03.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolve customer complaints, guide them and provide relevant information.
Education
Certificate - Business Management
KENYA COAST NATIONAL POLYTECHNIC
Mombasa 01.2017
Skills
- Customer Relations & Service
- Feedback Acceptance
- Corporate Bill Payment
- Guest Experience Management
- Dietary Restrictions
- Organization and Time Management
- Cash and Transaction Handling
Timeline
Hostess / Waitress
SAROVA WHITESANDS RESORT
06.2020 - 11.2022
Cashier
PRIDEINN PARADISE HOTEL
03.2019 - 04.2020
Certificate - Business Management
KENYA COAST NATIONAL POLYTECHNIC
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