Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Timeline
Generic

Merceline Atambo

Nairobi

Summary

Seasoned IT Infrastructure Leader with 22+ Years of Enterprise Impact. A highly accomplished IT professional with over two decades of experience in designing, marketing, and delivering large-scale implementation services across enterprise environments. Proven expertise in hardware architecture, network connectivity, and software systems integration, driving operational excellence and business growth. A visionary and performance-driven leader, adept at building and mentoring cohesive teams that support mission-critical applications and infrastructure. Known for implementing innovative, customer-centric strategies that enhance technical supervision, optimize service delivery, and uphold rigorous SLA compliance. Hands-on and adaptable, I thrive under pressure—consistently delivering high-impact solutions that align with evolving client needs. My strong communication, problem-solving, and negotiation skills have been instrumental in forging lasting relationships and elevating customer satisfaction across diverse IT landscapes.

Overview

22
22
years of professional experience
10
10
Certifications

Work History

Director of Business Development Operations

Cubic Business Solutions Limited
01.2015 - Current
  • Architected and led the development of robust IT infrastructure—including hardware, connectivity, and software systems—that fueled 300% growth over 12 years, elevating the company into the top 100 SMEs in East Africa’s tech sector.
  • Led end-to-end hardware and software operations for premium clients, deploying high-performance infrastructure and connectivity solutions that sustained a 90% retention rate—driven by consistently high customer satisfaction.
  • Engineered and deployed a SOP that redefined the technical helpdesk into a performance-driven service desk, boosting operational workflows, enforcing SLA compliance, and accelerating client request turnaround times by over 40%.
  • Led the design and implementation of a cross-border technical project plan that drove the company’s entry into six East African countries, overcoming disparities in connectivity, IT expertise, and infrastructure to establish a scalable presence in Uganda, Tanzania, Burundi, Somalia, Eritrea, and Djibouti.
  • TEAM LEADERSHIP AND SUPERVISION.
  • Led the recruitment, training, and management of a 25-member team, delivering successful project evaluations, designs, and implementations across East Africa.
  • Facilitated team meetings and one-on-one consultations to motivate staff, cultivate a competitive spirit, and foster a cohesive and high-performing work environment.
  • Collaborated closely with senior management and departmental heads to establish cross-functional teams and enhance organizational communication—ensuring timely and efficient project delivery.

Business Development Manager

Microskills Information Technologies Limited
01.2004 - 12.2015
  • As Business Development Director at MIT, I lead the strategic direction of the company’s Sales and Marketing operations, driving growth and market leadership within Kenya’s ICT sector. I oversee the full lifecycle of our commercial strategy—from development and execution to performance evaluation—ensuring alignment with evolving industry dynamics and competitive pressures.
  • I spearhead client acquisition and corporate negotiations, delivering tailored ICT solutions that meet the unique needs of our partners. Through targeted marketing initiatives and media campaigns, I elevate MIT’s brand visibility and product reach across the region.
  • Collaborated with Sales team to establish ambitious targets and performance strategies. Mentored team members to cultivate a motivated, results-driven culture. Managed daily operations to optimize departmental efficiency. Fostered cross-functional collaboration to ensure timely project delivery and sustained business impact.
  • ACHIEVEMENTS
  • Trailblazing ICT Executive and Strategic Growth Leader
  • As the sole female representative on the Kenya ICT Board, I played a pivotal role in shaping national policy—bridging private sector insights with government strategy to address emerging ICT challenges and influence regulatory reform. I contributed significantly to the development and negotiation of Kenya’s national ICT policy, serving as a trusted voice in the country’s digital transformation.
  • During my tenure as Business Development Director at MIT, I led the company to national prominence. Under my leadership, MIT achieved 1st place in the Financial Reporting (FiRe) Awards for SMEs in 2010 and consistently ranked among the top three performers in subsequent years. From 2009 onward, I steered MIT into the Top 100 Medium-Sized Enterprises in Kenya, with the Sales Department attaining a Top 75 ranking by turnover in a landmark survey conducted by KPMG and Nation Media Group.

Education

Master of Business Administration (MBA) - Strategic Management

University of Sunderland
01.2015

Postgraduate Diploma - Business Management

INtel College (in partnership with the University of Sunderland, UK)
01.2012

Diploma & Graduate Diploma - Information Systems Management

Kenya School of Professional Studies / Institute for the Management of Information Systems (IMIS UK)
01.1998

Diploma - Computer Studies

Institute of Advanced Technology
01.1997

Skills

    New business acquisition

    Operations management

    Business process improvement

    Pricing strategy

Certification

Certifications & Technical Proficiency

References

  • Beatrice, Soy, Director, Human Resources and Administration, +254 722 526692, Kenya Electricity Generating Company Limited, Nairobi, Kenya
  • William Omondi, Otieno, Distributor, +254 722 723006, East African Breweries Limited / Diageo, P.O. Box 516, Nairobi, Kenya
  • Alex, Njihia, Director, Infrastructure, +254 718 967264, ICT Authority of Kenya, Nairobi, Kenya
  • Fracis, Katiku, E commerce Manager, fkatiku@amadeus.co.ke, Amadeus Subsaharan Africa
  • Samuel, Watene, CEO, sam.watene@atimaafrica.com, ALTIMAAFRICA CONSULTING
  • Joshua, Maina, IT specialist, joshua.maina@expresstravelgroup.co.ke, Express Travel Group

Affiliations

  • Associate Member, Association of Business Executives (ABE), London – Recognized for advanced business acumen and strategic leadership capabilities.
  • Member, Kenya Institute of Management – Committed to excellence in organizational leadership, governance, and continuous professional development.

Timeline

Director of Business Development Operations

Cubic Business Solutions Limited
01.2015 - Current

Business Development Manager

Microskills Information Technologies Limited
01.2004 - 12.2015

Postgraduate Diploma - Business Management

INtel College (in partnership with the University of Sunderland, UK)

Diploma & Graduate Diploma - Information Systems Management

Kenya School of Professional Studies / Institute for the Management of Information Systems (IMIS UK)

Diploma - Computer Studies

Institute of Advanced Technology

Master of Business Administration (MBA) - Strategic Management

University of Sunderland

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Merceline Atambo