Melvin Wilbroder Adisa
Nairobi
Summary
Administrative Officer managing records management, document preparation, and day-to-day office support across public service operations. Supports meetings, minutes, data entry, and inventory tracking while maintaining accurate and confidential administrative files. Brings steady coordination across applicants, tenants, customer-facing inquiries, and internal teams to keep workflows organized and timely.
Overview
3
3
Certifications
4
4
years of professional experience
Work History
Administrative Officer (Contract)
State Department for Housing and Urban Development
01.2026 - Current
- Process 20 documents daily through filing, photocopying, and routine records updates.
- Maintain administrative records, databases, and corporate documentation with accuracy and confidentiality.
- Process applicant and tenant information while keeping files organized and data entry accurate.
- Prepare reports and support data analysis that informs day-to-day decision-making.
- Support service delivery by coordinating with team members and handling customer-facing inquiries professionally.
- Manage multiple assignments simultaneously while maintaining attention to detail and timely completion.
Social Media Manager
Nickiville Shelters
09.2025 - Current
- Monitor 15-20% of social media performance trends to support reporting and communication decisions.
- Manage 10-20 customer inquiries per day across social platforms while responding promptly and professionally.
- Develop and implement content strategies that strengthen audience engagement and brand visibility.
- Prepare performance reports that translate platform activity into clear updates for business objectives.
- Coordinate with internal teams to align communication and marketing initiatives across channels.
- Maintain a consistent online presence that supports customer relationships and timely engagement.
- Track inquiries, updates, and records with organized data entry and document processing.
Administrative Attachee
Sabatia Sub-County Administrator's Office, Vihiga
10.2022 - 12.2022
- Process $15-20 worth of official records and correspondence through accurate filing, tracking, and document preparation.
- Handle 14-25 visitor inquiries daily as the first point of contact and direct members of the public to the right services.
- Prepared, proofread, and filed official correspondence and reports to support accurate office documentation.
- Maintained organized filing systems that improved document accessibility and retrieval for staff use.
- Supported planning and coordination of community engagement activities and public events with office staff.
- Coordinated day-to-day office operations with staff to keep administrative workflows running smoothly.
- Handled public inquiries professionally while supporting a positive service experience for visitors.
Volunteer - Tax Collection Support
Finance Department, Sabatia Sub-County, Vihiga
10.2022 - 12.2022
- Supported 15% of public inquiries resolved through direct service interactions during tax collection and engagement activities.
- Processed 15-25 tax collection cases per day while maintaining accurate records and timely administrative updates.
- Maintained accurate tax records and strengthened administrative reporting for Finance Department operations.
- Assisted tax collection activities by organizing documentation, entering data, and processing supporting records.
- Coordinated with departmental staff to keep service delivery efficient and tasks moving on schedule.
- Prepared meeting agendas, captured minutes, and supported follow-up on action items.
- Handled confidential information carefully while supporting public-facing tax collection activities.
Education
Bachelor of Science - Public Management and Development
Jomo Kenyatta University of Agriculture and Technology
01-2023
Skills
Calendar, meeting & schedule coordination
Records & database management
Data entry & document processing
Document preparation & report writing
Confidential information handling
Stakeholder communication
Meeting agenda preparation
Minutes taking
Office workflow coordination
Customer service & public engagement
Certification
AI Essentials Certificate
Timeline
Administrative Officer (Contract)
State Department for Housing and Urban Development
01.2026 - Current
Social Media Manager
Nickiville Shelters
09.2025 - Current
Administrative Attachee
Sabatia Sub-County Administrator's Office, Vihiga
10.2022 - 12.2022
Volunteer - Tax Collection Support
Finance Department, Sabatia Sub-County, Vihiga
10.2022 - 12.2022
Bachelor of Science - Public Management and Development
Jomo Kenyatta University of Agriculture and Technology