Melvin Akinyi Machira
Summary
Highly motivated and dedicated hotel hostess with 3 years of experience in fast-paced hotel & tourism environments. Demonstrated expertise in serving several guests boosting repeat customer rates through personalized service. Capable of hosting a diverse clientele, and proficient in intergreting various company functions transactions.
Overview
4
4
years of professional experience
Work History
Hostess
Yu Resort
01.2025 - 06.2025
- Recieving and greeting guests upon arrival, then registering them on awaiting list.
- Curating a guest schedule of activities and ensurig they are facilitated accordingly.
- Being conversant with the menu items, and working in close proximity with the chef to ensure customer needs are met.
- Present menu and provide detailed information on every customer inquiries.
- Doing follow ups, all the while ensuring inter-departmental communication is in sync.
- Providing stellar customer service by answering phonecalls, responding to potential queries and ultimately making the reservations.
Waitress and Cashier
Hillpark Tiwi
08.2021 - 12.2024
- Profesionally prepare tables by setting up various linen, silverware and glasses.
- Welcomed guests, set up tables, and provided proactive service to enhance dining experience.
- Present menu and provide detailed information on every customer inquiry.
- Upsold additional products based on customer preferences, contributing to increased sales.
- Coordinated communication between service and kitchen to ensure accurate order fulfillment.
- Collected and recorded payments from customers using cash and credit methods.
- Managed customer payments by accurately documenting cash transactions on the register.
- Capturing comprehensive sales data on POS system, and rolling it over for accounts.
- Liaison with the front and accounts office to ensure accuracy of information captured and reconciliation of discrepancies.
- Redeemed customer stamps and coupons according to specified promotional packages.
Education
Certificate of Hospitality & Tourism Management -
Ukunda Vocational Training Center
12.2024
Kenya Certificate of Secondary Education -
Oyugi Ogango Girls
12.2018
Skills
- Guest registration
- Menu familiarity
- Activity scheduling
- Reservation management
- Cash handling
- Customer relationship management
References
- George Kerini,
FnB Supervisor,
Hillpark Hotels Nairobi,
georgekerini@hillparkhotel.com,
+254 737519181
- Jared Omari,
Senior Accountant,
PROVIC Sacco Group,
moindi.jared@gmail.com,
+254 724 794714
Timeline
Hostess
Yu Resort
01.2025 - 06.2025
Waitress and Cashier
Hillpark Tiwi
08.2021 - 12.2024
Certificate of Hospitality & Tourism Management -
Ukunda Vocational Training Center
Kenya Certificate of Secondary Education -
Oyugi Ogango Girls