Melody Kerandi
Nairobi
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining IT systems, including Microsoft operating systems, servers and specialized business software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.
Overview
19
19
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Systems Administrator
Postbank Sacco Ltd
Nairobi
04.2012 - 07.2022
- Ensured systems and networks stayed secure through access controls, backups and firewalls.
- Conducted regular research to find new initiatives on improving system efficiency, security and reliability.
- Trained staff on new programmes, systems, software and applications through presentations and demonstrations.
- Upgraded systems with updated models helping to improve system efficiency and effectiveness.
- Provided technical support on systems, software and applications to staff when needed.
- Ensured computers ran smoothly and securely within company network through regular testing.
- Set up new user accounts, passwords and workstations according to manager request, permissions and job title.
- Trained staff on latest technologies and system updates through presentations and demonstrations.
- Operated server management tools for patching, monitoring and backup activity.
- Carried out regular website updates and maintenance
Clerical Officer
Postbank Sacco Ltd
Nairobi
07.2007 - 03.2012
- Directed clerical tasks, including copying, emails and file management.
- Responded to telephone inquiries from clients, vendors and other interested parties.
- Collaborated with wider departmental team to foster consistent and effective service delivery.
- Helped management teams develop policies and procedures to improve record management, confidentiality and security.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Processed and tracked employee time sheets and submitted to supervisors for approval.
- Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances.
- Managed client communications by answering phones and corresponding through email.
Office Assistant
Postbank Sacco Ltd
Nairobi
03.2003 - 06.2007
- Deep cleaned windows, doors and other external areas using surface wipes and pressure washers.
- Dusted, sprayed and cleaned office equipment.
- Carried out office organizational and deep cleaning tasks as instructed by management.
- Emptied bins and managed correct waste disposal, keeping workplaces hygienic for staff.
- Managed stocktaking and ordering of office kitchen supplies, such as coffee, tea and snacks.
- Ensured floors stayed clean and presentable by conducting mopping, sweeping and hoovering tasks daily.
- Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
- Conducted in-depth quality inspections to meet stringent quality standards.
Education
Kenya Certificate of Primary Education - KCPE
Langata West Primary School
Nairobi, Nairobi 01.1984 - 12.1991
O-Levels - Kenya Certificate of Secondary Education
Langata High School
Nairobi, Nairobi 01.1992 - 12.1995
Bachelors Degree - Business Information Technology
Kenya Methodist University
Nairobi, Nairobi 01.2010 - 12.2012
Skills
- Backup management
- Tech support and System Upgrades
- IT training
- Network server management
- Network performance monitoring
- IT infrastructure building
- Security software installation
- Hardware configurations
- User account setup
- System updates
- IT support
Affiliations
- Gardening
- Animal Husbandry
- Painting
- Article Writing and blogging
Languages
English
First Language
Swahili
Advanced (C1)
C1
Kisii
Intermediate (B1)
B1
Accomplishments
- Received commendation for successful project implementation at Postbank Sacco
Certification
- Certificate of Excellence - Systems Administration Course
- Certificate of achievement - Enterprise Resource Planning
- Higher Diploma - Institute of Management of Information Systems
- Diploma - Institute of Management of Information Systems
- Foundation Diploma - Institute of Management of Information Systems
References
References available upon request.
Timeline
Systems Administrator
Postbank Sacco Ltd
04.2012 - 07.2022
Bachelors Degree - Business Information Technology
Kenya Methodist University
01.2010 - 12.2012
Clerical Officer
Postbank Sacco Ltd
07.2007 - 03.2012
Office Assistant
Postbank Sacco Ltd
03.2003 - 06.2007
O-Levels - Kenya Certificate of Secondary Education
Langata High School
01.1992 - 12.1995
Kenya Certificate of Primary Education - KCPE
Langata West Primary School
01.1984 - 12.1991
Similar Profiles
BENSON NG'ANG'A NDUNG'UBENSON NG'ANG'A NDUNG'U
ICT Manager at Githunguri Dairy and Community Sacco Limited (GDC Sacco Ltd)ICT Manager at Githunguri Dairy and Community Sacco Limited (GDC Sacco Ltd)
RIMA KARDIRIMA KARDI
Banking Customer Service Representative at Postbank SoltauBanking Customer Service Representative at Postbank Soltau
Mamokete Lucy MatokoMamokete Lucy Matoko
Quantitative Model Analyst at Lesotho PostBankQuantitative Model Analyst at Lesotho PostBank