MELISA KADZO RANDU

Key Responsibilities

• Managed and processed visa applications, ensuring compliance with immigration regulations.
• Monitored the progress of pending applications, providing updates as needed.
• Identified discrepancies between the applicant's statements during interviews and their submitted documents.
• Coordinated with external immigration organizations such as the Musillo Unkenholt firm, assisting with visa applications and filing processes.
• Updated large data sets of clients' information, such as immigration status in Excel, and allocated project status in the CRM system, such as HubSpot.
• Collaborated with agencies such as the United States Citizenship and Immigration Services (USCIS) to ensure compliance with the immigration laws.

Key Achievements

• Coordinated with applicants and immigration attorneys to gather necessary documentation, reducing application delays by 20%.
• Reviewed over 200 visa documents monthly.
• Successfully cleared over 400 backlog of pending visa applications within 2 months.
• Maintained a 98% accuracy rate in documentation review.
• Trained new immigration officers on immigration procedures and legal requirements, reducing errors by 20%

Key Responsibilities

• Conducted detailed assessments of client eligibility.
• Updated case files on the internal case management system promptly.
• Drafted and reviewed contracts for our clients using the DocuSign software application.
• Provided administrative support to senior immigration consultants through scheduling meetings.
• Monitored and followed up on assigned tasks to ensure timely delivery.

Key Achievements

• Identified and prevented fraudulent applications with 95% accuracy.
• Prepared weekly internal reports & client documentation.
• Reviewed over 100 contracts weekly.

Key Responsibilities

• Sorted the ballot boxes and ballot papers at the tallying centre.
• Stamped and issued ballot papers to identified voters.
• Verified that ballot boxes were securely sealed before being transported after polls closed each night.
• Collaborated with other staff members to ensure the smooth running of election operations.

Key Achievements

• Achieved a 100% client satisfaction rating regarding clarity of communication and professionalism.
• Maintained a 100% in safeguarding records to protect private information.

Key Responsibilities

• Scrutinized documents and other cargo verification forms to assess compliance.
• Prepared timely and accurate work reports using Microsoft packages such as Word for general documents and Excel for numeric reports.
• Confirmed that all duties, taxes and levies are properly collected on cargo.

Key Achievements

• Entered & verified an average of 50- 80 invoices per week for accuracy & completeness.
• Complied weekly revenues summaries covering two departments.

Key Responsibilities

• Identified boundaries for the enumeration areas.
• Performed door-to-door visits to collect data from households and individuals in accordance with Census Bureau standards.
• Explained the objectives of surveys and procedures to facilitate the interview process.

Key Achievements

• Maintained a 98% accuracy rate in data collection by double-checking information on survey forms.
• Successfully resolved issues related to non-response or refusal to participate in the census process.

Key Responsibilities

• Maintained detailed records and filing systems for passport documents.
• Scanned, filed and maintained all physical and digital documents.
• Tracked and monitored the status of the passport process and documents.
• Prepared and filed passport documents for approval and delivered them to the immigration approval officer.
• Developed daily reports on the number of passports collected by applicants.

Key Achievements

• Reviewed over 100 immigration documents weekly for approval.
• Organized & archived over 200 passport documents reducing retrieval time for the team.