MEGAN JUMA
Team Leader
Nairobi
Summary
Dynamic, results-driven Team Leader focused on enhancing employee satisfaction and driving business success. Recognized for building rapport and inspiring trust while effectively guiding teams to achieve organizational goals. Expertise in strategic planning, training, and cross-departmental collaboration, complemented by exceptional interpersonal and communication skills. Committed to fostering a productive work environment and adeptly navigating operational challenges to exceed objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader
Generic Brands
Nairobi, Nairobi Province, Kenya
07.2023 - 11.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Team ledership and supervision managed (20 merchandisers)
- Route planning and field team coordination
- strong in store escalations &issue resolution
- training and product knowledge coaching
- Excellent in client reporting (daily/weeky/montly +powerpoint reports)
- Compatitor analysis & marketgap identification
Merchandising
Unilever
Nairobi
04.2019 - 07.2023
- Collaborated with manufacturers, suppliers, and retailers to facilitate proper execution of merchandising plans.
- Managed turnover of fast-selling lines, forecasting for peak trading seasons to avoid stock-outs.
- Monitored competitors' products, prices, and sales to identify and take advantage of any marketing gaps.
- Provided information to help management in decision-making by reporting the growth, expansion, or closure of stores in the assigned territory.
- Conferred with team members to achieve set KPIs, leading to business growth.
- Identified customers' needs and interests to recommend suitable products.
- Performed product quality checks for anomalies to meet customer expectations and comply with regulations.
- Answered customers' questions about products, prices, and availability to enhance customer satisfaction.
Sales and Marketing Agent
Riverbank Savings and Credit Company
Nairobi
02.2017 - 03.2018
- Worked with organizations to help advance their marketing strategy and improve growth.
- Created various marketing strategies for businesses, including social media campaigns, digital advertising, and print.
- Assisted in developing effective and successful marketing strategies designed to increase brand awareness and customer retention.
- Maintained excellent customer relationships by going the extra mile to sort and answer queries, as well as resolve complaints.
GoTV Promoter
Multichoice
Nairobi
01.2014 - 01.2015
- Worked with the marketing manager to increase brand awareness and identify new marketing opportunities.
- Represented the company at trade shows, leading customer engagement to increase sales growth.
- Created product awareness.
- Conducted product demonstrations and explained features to potential customers.
- Provided product training to sales teams and retail partners to enhance product knowledge.
Education
Diploma - Travel and Tourism
Zetech University
04.2015
High School - Kenya Certificate of Secondary Education (KCSE)
Kabudho Girls High School
01.2013
Skills
Proficient in display setup, ensuring products are presented attractively to capture customer attention
Expert in shelf stocking, ensuring product availability and organization for efficient shopping experiences
Skilled in planogram development, designing effective layouts to optimize store space and sales
stock monitoring and oos control
Sales performance tracking
Team leadership and field management
relationship building with store teams
order followup & fulfillment co ordination
customer service
Certification
January 2015 - January 2016 (Training and Internship) Kenya Private Sector Alliance (KEPSA) A certificate in Kenya Youth Empowering Project (KYEP), Nairobi, Kenya
References
- Danson, Mwambela, Manager, +254 728 290359
- Arnold, Charo, Team leader, +254 702 785220
Interests
Motivational Speaking, Attending Conferences, Watching Educational Documentaries, Volunteer and Community work
Trainings
- Sales and Marketing Strategies
- Merchandising Techniques
- Customer Service Excellence
- Inventory Management
- Return Handling Procedures
- Promotions Planning and Execution
- Planogram Development
- Sales Management
Timeline
Team Leader
Generic Brands
07.2023 - 11.2025
Merchandising
Unilever
04.2019 - 07.2023
Sales and Marketing Agent
Riverbank Savings and Credit Company
02.2017 - 03.2018
GoTV Promoter
Multichoice
01.2014 - 01.2015
High School - Kenya Certificate of Secondary Education (KCSE)
Kabudho Girls High School
Diploma - Travel and Tourism
Zetech University