MEDLINE WESONGA
BAR WAITRESS
MOMBASA,COAST
Summary
A dedicated and customer-focused Bar Waitress with strong experience in providing high-quality beverage service in fast-paced bar and hospitality environments. Skilled in welcoming guests, taking accurate orders, and serving alcoholic and non-alcoholic drinks efficiently while maintaining excellent customer service standards. Demonstrates a strong understanding of responsible alcohol service, hygiene, and safety regulations.
Overview
6
6
years of professional experience
Work History
Bar Waitress
Ocean Beach Resort
MOMBASA, Mombasa District
01.2024 - Current
- Reduced wastage and breakages by 10–15% through careful handling of glassware and beverages.
- Adhered strictly to company policies, dress code, and service standards, maintaining a professional image for the establishment.
- Participated in staff meetings and training sessions, improving service consistency and team performance.
- Built strong customer relationships through friendly interaction and attentive service, contributing to a steady base of repeat customers.
- Trained and mentored new staff members on bar service procedures, hygiene standards, and customer service expectations, helping reduce onboarding time by 20% and improving overall team efficiency.
- Supported stock control and inventory checks by recording daily usage and reporting shortages, contributing to improved stock accountability and reduced losses during shifts.
- Assisted in promotional events and themed nights by delivering high-energy service and promoting featured drinks, helping increase customer turnout and bar revenue during events.
Bar Waitress
Blue Room Restaurant
02.2022 - 12.2023
- Cleared tables and bar areas efficiently, improving table turnover time by 30%, especially during high customer traffic.
- Handled cash, mobile money, and POS transactions with 100% accuracy, balancing daily sales with no discrepancies reported.
- Restocked beverages, garnishes, and bar supplies daily, ensuring zero service delays due to stock shortages.
- Assisted in opening and closing duties, including setting up service areas and securing bar stock, contributing to smooth daily operations.
- Supported bartenders and kitchen staff during peak hours, improving teamwork and reducing customer waiting time by 15–20%.
- Monitored customer behavior and identified potential disturbances early, helping maintain a safe and orderly environment at all times.
- Addressed customer complaints professionally and resolved issues promptly, resulting in positive feedback and improved customer retention.
Bar Waitress
Nairobi Serena Hotel
Nairobi, Nairobi Province
01.2020 - 01.2022
- Delivered high-quality customer service to an average of 50–100 customers per shift, ensuring a welcoming and professional bar environment that increased customer satisfaction and repeat visits.
- Took food and beverage orders with over 98% accuracy, reducing order errors and customer complaints during peak service hours.
- Served alcoholic and non-alcoholic beverages promptly while adhering strictly to responsible alcohol service laws, contributing to a zero-incident record related to underage or overconsumption service.
- Demonstrated strong product knowledge by recommending drinks and daily specials, leading to a 15–25% increase in beverage upscale per shift.
- Assisted in preparing basic cocktails and mixed drinks, reducing bartender workload and improving service speed by 20% during busy periods.
- Maintained cleanliness of bar counters, tables, and service areas, consistently passing health and hygiene inspections with high ratings.
Education
Secondary School Education -
St. Gabriel's Mirerehigh School
Kakamega, Kenya11.2017
Diploma Certificate - Food and Beverage Service
Kisauni Vocational Training Centre
Mombasa, Kenya06.2019
Primary School Education - undefined
Emakina Primary School
Kakamega, Kenya11.2013
Skills
Excellent customer service and hospitality
Strong communication and interpersonal skills
Alcoholic and non-alcoholic beverage knowledge
Basic cocktail and drink preparation
Responsible alcohol service and age verification
Interests
Interacting with people and building positive relationships, Learning about beverages, cocktails, and hospitality trends, Team-based activities and collaborative work environments, Customer service and guest experience improvement, Listening to music and attending social events, Maintaining a healthy, active lifestyle, Personal development and skill improvement, Participating in community or social activities, Time management and organization activities, Exploring food and drink presentation ideas
References
- Ayuma, Amuhoyi, Supervisor, amuhoyiayuma@gmail.com, +254736190335, Ocean Beach Resort
- Allan, Wafula, Supervisor, allanwafula180@gmail.com, +254727669643, Blue Room Restaurant
Awards
03/12/2022 - Best Customer Service of the Year, Blue Room Restaurant. Maintained a 95% customer satisfaction rating based on feedback and repeat patronage, reflecting excellent service quality, attentiveness, and a welcoming bar environment., 01/03/2021 - Employee of the Quarter, Nairobi Serena Hotel. Recognized multiple times as Employee of the Quarter for delivering outstanding customer service, exceeding service expectations, building strong customer relationships, and contributing positively to guest satisfaction at the establishment.
Timeline
Bar Waitress
Ocean Beach Resort
01.2024 - Current
Bar Waitress
Blue Room Restaurant
02.2022 - 12.2023
Bar Waitress
Nairobi Serena Hotel
01.2020 - 01.2022
Primary School Education - undefined
Emakina Primary School
Secondary School Education -
St. Gabriel's Mirerehigh School
Diploma Certificate - Food and Beverage Service
Kisauni Vocational Training Centre