MARTIN KIPRONO CHERUIYOT
CERTIFIED HUMAN RESOURCE PRACTIONER
Nairobi
Work Preference
Summary
Proactive HR & Administration Officer with five years of experience driving operational efficiency and supporting strategic HR initiatives.
Proven success in managing complex administrative tasks, implementing HR best practices, and enhancing employee engagement.
Possesses a strong understanding of HRIS, payroll systems, and office management, consistently delivering impactful results that align
with organizational goals.
Overview
4
4
years of professional experience
Work History
Human Resource & Administration Officer
Agricultural Finance Corporation (AFC)
Nairobi
06.2024 - Current
- Reduced time-to-hire by 20% for critical roles, by redesigning the recruitment process and streamlining interview stages.
- Increased employee engagement scores by 25% over one year, by facilitating bi-weekly team-building activities and establishing clear communication channels.
- Accomplished a 15% reduction in employee turnover by implementing a new onboarding program, by developing a comprehensive 6-week training curriculum.
- Managed a benefits administration overhaul for over 500 employees, by analyzing current plans and negotiating improved vendor contracts.
- Developed and implemented a new performance management system, resulting in a 10% improvement in goal attainment companywide within the first fiscal year.
Customer Service Adviser
ABSA Bank (K) PLC
Nairobi
12.2022 - 05.2024
- Resolved customer inquiries with a satisfaction rate of 95%, contributing to increased client retention.
- Trained a team of 10 new employees, enhancing team efficiency and boosting service delivery.
- Reduced average customer wait times by 20% through streamlining the inquiry handling process, leading to enhanced service delivery.
- Analyzed customer feedback data to identify key service improvement areas, contributing to a 10% reduction in escalated complaints over one year.
Human Resource Assistant
Suvinda Foundation
Nairobi
09.2022 - 12.2022
- Assisted in the maintenance of employee records, ensuring 100% compliance with organizational policies and legal regulations.
- Participated in the planning and execution of team-building events that improved employee morale and engagement.
Human Resources Coordinator
Project C Foundation
Nairobi
03.2022 - 08.2022
- Managed a 15% reduction in onboarding time by streamlining new hire paperwork processes, improving efficiency for 50+ employees annually.
- Assisted in the recruitment of over 30 new employees by screening an average of 100 applications per week, ensuring a qualified candidate pool.
- Developed and implemented a new filing system, reducing document retrieval time by 25% and improving organizational efficiency for critical HR records.
Education
Bachelor of Education - Arts
Kenyatta University
07.2021
Computer Applications - undefined
Tenwek Computer College
05.2020
Higher Diploma - Human Resource Management
College of Human Resource Management
08.2022
Certified Human Resource Professional (CHRP) - undefined
College of Human Resource Management
12.2025
Certificate in Leadership Development and Mentorship - undefined
Kenyatta University
03.2020
Kenya Certificate of Secondary Education - undefined
Tenwek High School
11.2014
Skills
- Onboarding & Offboarding Processes
- Payroll Administration
- Benefits Administration
- HR Policy Development & Implementation
- Labor Law Compliance
- HRIS Management
- Employee Relations Management
- Performance Management Systems
- Employee Development & Training
- Succession Planning
- Facilities Management
- Budget Management & Financial Reporting
- Meeting Planning & Logistics
- Record Keeping & Document Management
- HR Analytics & Reporting
- Data Privacy & Security
- Strategic HR Planning
- Process Improvement
- Risk Assessment & Mitigation
- Change Management
Languages
English Advanced
Kiswahili Advanced
Professional Development
- Basic Digital Skills Training, 2020-08-01, eMobilis Mobile Technology Institute
- Workplace Coaching, 2022-12-01, iperformance Africa
- Performance Needs Analysis, 2022-12-01, iperformance Africa
- Performance Management, 2022-12-01, iperformance Africa
- 2025 Aspire Leaders Program, 2025-12-01, Aspire Institute
Professional Memberships
Institute of Human Resource Management, Associate, 17077, 2023-01-01
Skills
Onboarding & Offboarding Processes, Payroll Administration, Benefits Administration, HR Policy Development & Implementation, Labor Law Compliance, HRIS Management (e.g., Workday, SAP SuccessFactors, BambooHR), Employee Relations Management, Performance Management Systems, Recruitment Strategy & Execution, Candidate Sourcing & Screening, Interviewing Techniques, ATS Management (e.g., Greenhouse, Taleo), Employer Branding, Onboarding Program Design, Employee Development & Training, Succession Planning, Office Management, Vendor Management & Negotiation, Facilities Management, Budget Management & Financial Reporting, Travel Arrangements & Coordination, Meeting Planning & Logistics, Record Keeping & Document Management, Procurement Processes, Active Listening, Conflict Resolution, Negotiation Skills, Empathy & Emotional Intelligence, Presentation Skills, Cross-functional Collaboration, Stakeholder Management, Interpersonal Communication, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail), HR Analytics & Reporting, Data Privacy & Security (e.g., GDPR, CCPA), HR Software Proficiency (specific to company needs), Basic IT Troubleshooting, Project Management Software (e.g., Asana, Trello), Strategic HR Planning, Process Improvement, Risk Assessment & Mitigation, Change Management, Decision Making, Analytical Thinking, Root Cause Analysis, Proactive Problem Solving
References
- FAITH GITOBU, Senior Human Resource Officer at Institute of Human Resource Management, fgitobu@agrifinance.org, +254723378519
- Lydiah Mutembete, Senior Human Resource Officer at Agricultural Finance Corporation, lmutembete@agrifinance.org, +254720115453
Certification
Certified Human ResourCertified Human Resource Professional (Kenya)ce Professional (Kenya)
Quote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Interests
Alent Acquisition & Employer Branding (Strategic Recruitment)
Timeline
Human Resource & Administration Officer
Agricultural Finance Corporation (AFC)
06.2024 - Current
Customer Service Adviser
ABSA Bank (K) PLC
12.2022 - 05.2024
Human Resource Assistant
Suvinda Foundation
09.2022 - 12.2022
Human Resources Coordinator
Project C Foundation
03.2022 - 08.2022
Bachelor of Education - Arts
Kenyatta University
Computer Applications - undefined
Tenwek Computer College
Higher Diploma - Human Resource Management
College of Human Resource Management
Certified Human Resource Professional (CHRP) - undefined
College of Human Resource Management
Certificate in Leadership Development and Mentorship - undefined
Kenyatta University
Kenya Certificate of Secondary Education - undefined
Tenwek High School