MBUGUA ESTHER WAITHIRA
Wood Scientist
Nairobi ,Ngong Road
Summary
Personal attributes Gender: female Date of birth: 11th May 1994 Religion:Christian Nationality: Kenyan Languages:English and Kiswahili
Overview
10
10
years of professional experience
Work History
Retail Sales Assistant
Exquisite Limited
Nairobi
04.2018 - Current
- As a sales lady
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Logged reports, expenses, receipts, and sales in company database.
- Coached team on effective upselling and cross-selling methods.
- Located merchandise across various stores to address customer needs.
- Worked with loss prevention in monitoring shopper behavior.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
Attachee
Rosoga Investments Limited
Nakuru
06.2017 - 07.2017
- A wood scientist in wooden poles preservation and sawmill plant and was given a letter of recommendation.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
01.2014 - 10.2016
- I-joined a group in the University called SNARCO which offered training for the importance of taking care of Natural Resources .I participated in environmental clean up in Eldoret town and got a certificate ., I was trained on;Biodiversity conservation and Sustainable Yield of Natural Resources conducted by Kenya Forest Service conducted at the university and got a certificate.
Education
Bachelor’s Degree - Wood Science And Industrial Processes
The University of Eldoret
Eldoret 09.2013 - 1 2017
Certificate Of Primary Education -
Mwea Primary School
Gatundu North 01.2000 - 1 2008
Certificate Of Secondary Education -
St.francis girls high school
Gatundu North 01.2009 - 1 2012
Certificate of Primary Education (KCPE - undefined
Skills
Communication-I can build constructive relationships with people and interact well with themAttention to details -I have practiced this when stocktaking,cashing up and when taking details of a customer’s detailsNumeracy-i have leant how to put this in practice through exchange of cash with customersWorking under pressure- I have learnt how to stay calm and keep smiling to make sure customers were served on time and professionally by showing the right attitudeProficiencyComputer packages;Ms word,excel,PowerPointStatistical packages;statistical data analysis (SPSS, STATA)Leisure interestsMentorshipCommunity serviceTeamwork
Product and service sales
Dependable and Responsible
Attention to Detail
Multitasking Abilities
Teamwork and Collaboration
Data Entry
Microsoft applications proficiency
Organization
Cash register operation
Sales trends
Product promotions
Store opening and closing
Cash Handling
Product and service sales
Sales expertise
Affiliations
I am a dedicated wood scientist ,ready to acquire all the necessary knowledge and skills in the industry. I am a self starter, disciplined and honest able to work with limited supervision.
I am a team player, flexible and adaptable to attain excellence and my desire to continually increase my knowledge and education for continued success.
Career Objective: Seeking a research scientist job position with a reputable institution to showcase my excellence capability of translating ideas into actions and impact.As researcher I will be able to learn from the best in order to link my research practices with the job market and provide evidence based solutions to sustainable Forestry development globally.
Timeline
Retail Sales Assistant
Exquisite Limited
04.2018 - Current
Attachee
Rosoga Investments Limited
06.2017 - 07.2017
01.2014 - 10.2016
Bachelor’s Degree - Wood Science And Industrial Processes
The University of Eldoret
09.2013 - 1 2017
Certificate Of Secondary Education -
St.francis girls high school
01.2009 - 1 2012
Certificate Of Primary Education -
Mwea Primary School
01.2000 - 1 2008