Mbugua Kibe

Resolved guests queries about wine, leading to overall wine appreciation by 80%.

• Attended six wine events during the internship and established professional relationships with wine suppliers.
• Led a team of 12 food servers through training sessions on a weekly basis.
• Maintained the different wine wall displays in the hotel through cleaning and replenishing stocks with the suppliers.
• Curated wine lists with food pairing options for an exclusive wine tasting with hotel stakeholders.
• Analyzed Micros Reports to generate wine upselling strategies that sold an average of six bottles per day, across three restaurants.
• Generated and reviewed a comprehensive report for the successful completion of the internship in under 24 hours of work.

• Addressed guest queries and feedback, generating a total of 18 positive reviews on TripAdvisor throughout both internships.
• Worked as part of a five-person service team and generated revenue worth over KES 1,000,000 in a span of 7 weeks.
• Reduced guest dissatisfaction by 30% through customer care and empathy during service.
• Engaged with different wine ambassadors representing wineries through masterclasses and exclusive wine tastings throughout 2024, between internships.
• Acted as an interim restaurant host for two weeks and assisted the hostesses in creating reports.
• Confirmed and input 20 reservations through SevenRooms as the restaurant host in the fine dining set up.

• Approved marketing materials to promote club activities and events.
• Recruited over 100 new members through multiple University Club Fairs.
• Represented the club at various events including Mental Health Awareness Month 2024.
• Proven ability to learn quickly and adapt to new situations.