MBAMBANYA JENTA MKAJUMA
Nairobi
Summary
Experienced and resourceful professional with a proven 3-year track record in delivering exceptional administrative and customer support within the fast-paced logistics industry. Proficient in multitasking, problem-solving, and client communication, with a strong command of Microsoft Office Suite and logistics software. Eager to bring my skills and logistics knowledge to contribute to a highly organized and customer-centric environment.
Overview
5
5
years of professional experience
Work History
Logistics and Last Mile Delivery
Speedaf Courier Company
09.2021 - 03.2024
- Process incoming orders and ensure accurate picking, packing, and shipping of goods.
- Maintain clear and organized inventory records.
- Communicate effectively with warehouse personnel to coordinate order fulfilment.
- Liaise with carriers and third-party logistics providers to ensure timely deliveries.
- Track shipments and monitor delivery progress using logistics software.
- Provide excellent customer service by ensuring a smooth delivery experience.
Admin/Customer Support
Aetlantiq Group Ltd
01.2023 - 08.2023
- Answer phone calls, emails, and inquiries from customers in a friendly and professional manner.
- Renewal of employees contracts and ensuring documents submission
- Manage calendars and schedule appointments for staff.
- Effectively troubleshoot customer issues and provide timely resolutions.
- Document customer interactions and maintain accurate records.
- Prepare presentations and meeting materials.
- Book travel arrangements
- Process invoices, receipts, and other financial documents.
- Maintain filing systems both physical or digital and ensuring all documents are organized and easily accessible.
- Adhere to company policies and procedures for handling customer inquiries.
Sales Executive
Speedaf Express Kenya
08.2020 - 12.2022
- Corporate sales and account management
- Client relationship management
- Business negotiation, pitching and closing deals
- Sales presentation and training
- Responding to mails, calls, letters and issues addressed by my clients
- Onboarding new clients and making contracts, filing and mailing reports of monthly revenues
- Conducting research on different businesses and companies and sampling out the prospective clients to approach.
Attachment
Jomo Kenyatta University of Agriculture and Technology
02.2020 - 03.2020
- Helped in enrollment of students to Cisco and CCNA courses
- Followed up with fee payment of the students and updating progress of fees
- Assisted in the library department to help students find thesis and books that they need and want
- Help arrange published books and thesis, find revision papers and booklets for the courses offered in the institution.
Social Worker
Compassion International Kenya
02.2019 - 06.2019
- Responding to emails, letters and calls addressed to the office
- Submitting children and parents data reports by assembling, preparing and analyzing data
- Maintaining employee information by entering and updating employment and status change data
- Supporting the administration of today recruitment operations like scheduling interviews and responding to queries
- Conducting school and home visits of children at the centre
- Preparations and going out to buy gifts according to the needs of the beneficiary or donor's requests
- Writing and helping children write letters to their donors
- Teaching on Saturdays according to the book guidelines
- Giving out rewards, uniforms or food supplies to affected families
- Organizing particular activities involving children such as Fun day, school trips
- Monthly submission of employees returns to KRA, NHIF and NSSF to the government offices
- Documenting and filing all company letters, contracts and agreements.
Education
Bachelor's degree - Anthropology, Gender and African Studies
University of Nairobi
01.2022
Skills
- Admin and Customer Support
- Communication and Collaboration
- Client Acquisition and Management
- Data Analysis
- Sales and Business Development
- Supplier Contract Negotiation
- Strategic Sourcing
Honours and Awards
- Certificate of completion from Unity College of Professionals.
- Certificate of completion in the annual Run for the Bibleless of 10km.
- Certificate as the best sales executive for the year 2020-2021 at Speedaf Courier Kenya.
References
Available upon request.
Timeline
Admin/Customer Support
Aetlantiq Group Ltd
01.2023 - 08.2023
Logistics and Last Mile Delivery
Speedaf Courier Company
09.2021 - 03.2024
Sales Executive
Speedaf Express Kenya
08.2020 - 12.2022
Attachment
Jomo Kenyatta University of Agriculture and Technology
02.2020 - 03.2020
Social Worker
Compassion International Kenya
02.2019 - 06.2019
Bachelor's degree - Anthropology, Gender and African Studies
University of Nairobi
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