May Achieng'
Nairobi
Summary
Highly motivated Sales and Marketing Specialist with years of experience in the Hospitality and Retail sector. Skilled in customer service, marketing and sales, Microsoft Office, communication, and digital marketing. Able to work effectively both independently and as part of a team to meet project deadlines. Known for being a quick learner with excellent communication and computer skills. Experienced in providing executive-level support and internal communications/marketing. Adept at working in fast-paced environments and delivering results. Looking to leverage my skills and experience to contribute to a dynamic sales and marketing team.
Overview
13
13
years of professional experience
Work History
Sales and Marketing Specialist
Marks and Spencer
04.2022 - 10.2023
- Contributing to the development of marketing strategies
- Conducting market research on rival products
- Designing and implementing marketing plans for company products
- Coordinating with media representatives and sponsors
- Working with the sales team to develop targeted sales strategies
- Answering client queries about product specifications and uses
- Maintaining client relations
- Tracking sales data to ensure the company meets sales quotas
- Creating and presenting sales performance reports.
Sales and Marketing Manager
Rico Superfood Bowls and Smoothies
02.2021 - 02.2022
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market's potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback.
Telemarketing Officer
Sharq Village and Spa - A Ritz Carlton Hotel
01.2020 - 01.2021
- Reach out to existing and potential customers to present our product and service offering
- Learn details about our product and service offerings
- Address any questions or issues customers may have
- Communicate with customers to understand their requirements and needs
- Offer solutions based on clients needs and capabilities
- Direct prospects and leads to the sales team when needed
- Keep an updated customer database
- Measure identified KPIs
- Always strive towards meeting sales quota
- Keep records of calls and sales
- Prepare and present achievements and KIPs.
Sales Representative
Dubai Festival City
05.2018 - 11.2019
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market's potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback.
Telemarketing Officer
Panari Sky Center
08.2013 - 10.2014
- Cold call people using a given phone directory to sell products or solicit donations
- Answer incoming calls from prospective customers
- Use scripts to provide information about product's features, prices etc
- And present their benefits
- Ask pertinent questions to understand the customer's requirements
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs
- Record the customer's personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the company's reputation
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information.
Telemarketing Officer
Al Muhaidib Resort
12.2010 - 12.2013
- Place phone calls to potential clients from our computerized directory
- Perform script (with necessary adjustments) to ensure consistency of sales program
- Answer potential clients' questions about home improvement projects or goals
- Generate between 5 and 15 sales leads per day
- Set appointments with prospective customers based on our associates' schedules
- Maintain computer, telephone and other equipment
- Train other telemarketers when required
- Communicate any problems, concerns or questions to supervisory staff
- Refer customer complaints to supervisor for quality control
- Communicate respectfully and politely with potential customers at all times.
Education
Procurement And Sourcing -
Cambridge University (Coursera)
02.2023
Business Management and Book Keeping -
Kenya Institute of Management
12.2011
Kenya Certificate of Secondary Education -
Parklands Arya Girls Secondary School
12.2008
Kenya Certificate of Primary Education -
Bidii Primary School
12.2004
Skills
- Social Media Advertising
- Event Coordination
- Email Marketing
- Public Relations
- Cross-functional Collaboration
- Influencer Partnerships
- Web Analytics
- Sales Forecasting
- SEO Optimization
- Customer Retention
- Marketing Analytics
- Copywriting
- Relationship Building
- Strategic Planning
- Sales Presentations
- Lead Generation
- Project Management
- Targeted Marketing
- Competitive Analysis
- Content Creation
- Brand Management
- Budget Management
- Cash Handling
- Account Servicing
- Processing Payments
- Stock Management
- Point of Sale Operation
- Food Safety and Sanitation
- Digital Marketing
- Opening and Closing Procedures
- Contract Negotiation
- Product Promotion
Languages
English
Arabic
Personal Information
- Place of Birth: Nairobi
- Date of Birth: 01/05/1990
- Nationality: Kenyan
Hobbies and Interests
- Sports
- Art
- Gaming
- Travelling
- Music
- Cooking
Timeline
Sales and Marketing Specialist
Marks and Spencer
04.2022 - 10.2023
Sales and Marketing Manager
Rico Superfood Bowls and Smoothies
02.2021 - 02.2022
Telemarketing Officer
Sharq Village and Spa - A Ritz Carlton Hotel
01.2020 - 01.2021
Sales Representative
Dubai Festival City
05.2018 - 11.2019
Telemarketing Officer
Panari Sky Center
08.2013 - 10.2014
Telemarketing Officer
Al Muhaidib Resort
12.2010 - 12.2013
Procurement And Sourcing -
Cambridge University (Coursera)
Business Management and Book Keeping -
Kenya Institute of Management
Kenya Certificate of Secondary Education -
Parklands Arya Girls Secondary School
Kenya Certificate of Primary Education -
Bidii Primary School